"Huge numbers of US employees are what the survey calls "actively disengaged", ie their daily activities actually subvert the best interests of the company. Why would any new customer sign up for that?" 110% correct. Customers know and Employees have no more f***s to give. The ones that have expiring contracts are not renewing and the ones that are locked in for 2-3 years are looking for alternatives and are drafting RFPs.
What's even more insulting about the survey results, and this was very predictable, is the way HR has turned the shi**y results back on the employees to remediate as if it is our fault the company is in the toilet. HR knows they have no clout to ask any LT or SVP to change how they operate, so their only target is middle management (at this point Directors) and anyone under them. Not going after the root cause of the issues (Sr. Management and LT) is a sure fire way for remediation to fail....and it will.
What is at work here is a larger plan to drive SgAS into the ground, Bankruptcy. IF the company is still around next year that this time, the staff will be 100% contractor based. All regular W2 employees under a certain rank will be gone through RIF or attrition. Also gone will be the need for most Directors and Sr. Directors in the Operations organization. However, the SALES org, keeping on their current trajectory of hiring senior management, will have doubled the number of VPs and SVPs who manage a call center of off-shore based Account Executives who make cold calls in very poor English skills at $3.75 an hour. Godspeed!