Thread regarding Xerox Corp. layoffs

She was the last in line of a series of poor management. It began in the nineties with the disruption of USMG, one of the best marketing organizations ever. One reason given was that some performers made too much money! (Forgetting that commissions are based on SALES). Territories were changed to "industries" and yes, reps had to overlap states with other reps who had different "industries" in their states. That was not the fatal flaw: No time was given to hand off client materials--some customers complained that they had no one to call for months. This reflects a misguided philosophy that people are fungible.

Icahn got it right!!! The new leadership needs to get rid of these poor excuse of Xerox managers. There is a VP of service in southern Cal that has no degree and no business leading this part of the organization. The majority of the workers hate him and his "alligator tears." Icahn should take these so called managers (losers) out of Xerox!! and hire good managers. These losers are taking care of themselves and their friends. Icahn, be sure to check their credentials as this one in Southern Cal has no education...

Not only they don't care about quality service(requiring 4 or more calls a day, 100 percent run and no parts usage) they did away with customer care. Also they taught us about paradyme but they don't change themselves. The management program uses the same worn out formula.

I agree with the original poster that Xerox service technicians were the make or break for clients and therefor Sales. That said, I was a very long tenured successful sales person and management dealt us constant changes to accounts and other relationships multiple times a year. Were were constantly transitioning. There were constant management threats when many of us were working nonstop 14 to 16 hours a day and on weekends to satisfy clients and make progress. It was not uncommon to be in 5 to 10 states, and that hurt our families and our relationships with clients, service technicians, and our many service delivery partners. I remember a several weeks where I had meetings in 7 different states. It was insane for the comparably low pay. Execs continued to enrich themselves. The most talented sales people left. The replacements training and on boarding were full of lies. They didn’t last long.

There was a time when it was great to work for Xerox and it was wonderful. Inept, illogical, vein execs and management ran Xerox into the ground. Good luck to all the service and sales on front line. Bye Xerox. Read about you in case studies, and not for good reasons.

The TOP consisted of the detested CEO - Ursula Burns. Only 23% of staff or so approved of her performance. Her virtue was that she had tight political connections but nothing else. Like Bob Nardelli when he was at Home Depot, she damn near destroyed Xerox and it is the bleeding wreck of a firm today.