Down the rabbit hole. This once great company has cut hours so much SMs now are cashier's. Degreed professionals holding down the fort. Nothing beats the depressing feeling of the University President visiting the store with a tour group and you can't give them any attention because some student wants to return an electronic device and you have to debate them on return policy. At one time, I could embrace the President and his group. Put a smile on their faces and suggestivly sell GM products. Now, I sit behind a counter and get the WTF look from a University President. Great job Follett.
7 replies (most recent on top)
Where's the regional manager and GVP? They should be making suggestions like moving work station to the cash wrap in order to improve efficiencies and productivity for small stores.
I spoke with 2 sm's last week, both were the only employee in their store that day. As both complained about their situation I came to find out they were doing $ in a week that I do in a day. So, I can't imagine you have the receiving, merchandising, shpping or recieving, etc. that I have. If I had to ring 3 transactions a day, had a set up/workstation at the register area, I think it would be pretty easy getting your work done. Maybe not rewarding but you are getting paid f/t sm.
Then leave you old sh*t! Bye bye!
Text the university president the middle finger! If the host campus would demand a better service product, imaginative marketing, a professional SM ready to transact business when the institution needs, things could change. Instead, the ivory tower egg heads walk across their campus oblivious to the non-university employees who enrich their campus. From food service to janitorial to bookstore, IT there are teams of non-university employees all over campus. The elitist campus officials sees only their academic peers. You work hard to become a trusted partner only to learn that the president never really sees you. It's part of the problem. Lazy follett management have turned academic apathy to their advantage (even if they have no idea what academic apathy means).
You need to be kept busy piling the Snickers into the customer's bag. They will compensate for the decimated margin in the other departments. (So they say.)
As an SM, I cashier sometimes 3-4 hours a day so I know the feeling. We often have the President or Dean or someone else come in that would be nice to talk to but too busy putting an extra snickers in the basket.
You forgot to mention that when you've concluded that transaction, you need to login immediately to the latest CM conference call, and listen to cutting-edge textbook "sourcing" directives from the semi-literates at the HO.