Sears remote AP (loss prevention at HQ looking at random stores) now calls us every 20 minutes to give us a "kudos", an example being they are letting us know when they see an associate properly completing LISA, SAM and BOB at the register, or an associate is checking bills for counterfeit. Their most recent call was to thank us for having floor cones near the door.
As a zone supervisor I have stuff to do. I have more important things to do than to field phone calls from HQ APP every time someone blinks an eye.
Is this another bright idea Hoffman Estates instituted overnight, like the controversial associate "discount"? They never bothered us before--even when some pinhead walked out with a mechanics tool set a few weeks ago.