I am seeing my Humana at Home team decimated by recent changes in metrics, audit criteria and other expectations. On my team alone 3 nurses have resigned and 2 were fired for not meeting expectations, several are on written warning to show improve or be terminated.
It is a blood bath, nurses are abandoning the Humana ship as soon as they can line up another job and with the nursing shortage that is pretty easy for most of us. I have talked to friends on other HCM teams and it is the same with them. This seems like a concerted effort to force resignations first, then lay off or fire as many nurses as possible if enough do not leave voluntarily.
Obviously Humana prefers the former as they do not want to pay for unemployment. The metric expectations have gone from 70% contact rate to over 85% which is statistically unheard of and unreasonable since we have no control whether or not a member picks up their phone or if they will be willing to engage with us so we can complete required assessements within deadlines. Most members are complaining of excessive calls from Humana from other departments and demand we keep our calls short or hang up on us. Humana has increased contact expectations to 10 daily, 3 hour call time and aux code (i.e. monitoring what we are doing every minute of the work day) to total compliance or else, no exceptions say for dr appts., computer or phone issues etc. Stress levels and anxiety are off the chart. I heard 2017 open enrollment fell way below predictions and also that Medicare is drastically reducing its reimbursement for our care management of its members, so that combined with blocked merger is driving this staff reduction. I expect it to get worse before some sort of equilibrium is reached