If you are in a support job in the US for Merck, you will loose your job come mid Q1 in 2017. HR, AP, AR, OTC etc... you are doomed. Charlotte GFS location will shut down entirely come Q1. All jobs to be sent to a new call center in Costa Rica or India.
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It doesn't sound like they're sure of what they're proposing
The same is true for the European equivalent in Dublin. All jobs will go to Prague in Q2 2017. At the same time the Merck/MSD BPO will terminate in most locations and retract to the captive model