I was laid off by Humana this year, with particular reasons cited. I was a high performer and had an executive role, but was told that due to the Aetna acquisition, they were doing a reduction in force. They laid off a lot of qualified people. I'm already employed elsewhere, so I had no gap in employment, however they were pretty cut throat about it.
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Just lost half of our team at Humana at Home. Including some good performers. It is ridiculous and I'm trying to get out. Quantity without quality is all they care about, just getting those reinbursement dollars for our "care."
Humana at Home is not a good department to be in. I am so glad I made the switch to the Humana, Inc side. Humana at home was so focused on quantity not quality of calls and that is not how I work. Humana, inc is much more laid back and so much more focused on quality.
I am seeing my Humana at Home team decimated by recent changes in metrics, audit criteria and other expectations. On my team alone 3 nurses have resigned and 2 were fired for not meeting expectations, several are on written warning to show improve or be terminated. It is a blood bath, nurses are abandoning the Humana ship as soon as they can line up another job and with the nursing shortage that is pretty easy for most of us. I have talked to friends on other HCM teams and it is the same with them. This seems like a concerted effort to force resignations first, then lay off or fire as many nurses as possible if enough do not leave voluntarily. Obviously Humana prefers the former as they do not want to pay for unemployment. The metric expectations have gone from 70% contact rate to over 85% which is statistically unheard of and unreasonable since we have no control whether or not a member picks up their phone or if they will be willing to engage with us so we can complete required assessements within deadlines. Most members are complaining of excessive calls from Humana from other departments and demand we keep our calls short or hang up on us. Humana has increased contact expectations to 10 daily, 3 hour call time and aux code (i.e. monitoring what we are doing every minute of the work day) to total compliance or else, no exceptions say for dr appts., computer or phone issues etc. Stress levels and anxiety are off the chart. I heard 2017 open enrollment fell way below predictions and also that Medicare is drastically reducing its reimbursement for our care management of its members, so that combined with blocked merger is driving this staff reduction. I expect it to get worse before some sort of equilibrium is reached
I was laid off, my manager said I did not meet his expectations. The next day my manager was laid off for not meeting his managers expectations. The following week his manager was retired.
That's unfortunate to hear. I'm guessing you would not consider Humana again for employment. There loss, good luck in your new position.
What part of Humana did you work for? Seems like a lot of uncertainty on the Humana at Home side
Good luck - I am sorry you had to go through this