Thread regarding VMware Inc. layoffs

@FEG3aIP-ocq: It was also generally speaking from a culture that cared more about customers and people, and was far less concerned about adhering to narrow-minded processes.

Broomfield's Premier Services staff had demonstrated years of a me first attitude and regarded Burlington's staff like second class. They repeatedly scheduled team meetings during their lunches, failed to involve them on projects and business development, and fostered an opportunistic culture where unqualified brown-nosers are given months to work on special projects to only be later promoted out, drop out of them, and leave half-finished and broken results for everyone else to struggle with from thereon. Instead of hiring actual professionals to do the actual project in the first place. The lack of accountability and empathy was astounding and I'm glad to be done with it.

yes, an entire center was lost, but it was also the most tenured center with the most experienced staff.

There is no knowledge transfer to India. India is not the only support center. Everyday people post multiple threads about how everything is India. India primarily does Basic Support (cheapest support) and low severity cases (How do I plug in my computer?). The difficult cases, plus Premiere level support is going to primarily be in the US offices and backed in part by Cork and Costa Rica. Cases of high severity and complexity should be getting senior support in India when cases go over night. People need to relax. An entire center was lost, which was mainly doing Premiere level support (most engineers moved from Production support recently). It may be slower to get someone right now because it has only been two days since the layoffs, overtime, the US, Cork, Costa Rica, and yes, India support centers will compensate for this loss. For US hours, you are going to see growth in the US office.

We need more clarity.

The opposite - we were told they'd be doing more of the grunt work, and we'd be specializing in niche products and support areas that would be more profitable.

What happens to VMware Fusion product? Will it be maintained? Are you guys moving to China or someone else will take over?

Hell no - there was no warning about the layoffs; there was in-progress code left on machines. They kept a few around to do that, but really, where's the incentive?