Appears there was a up to a 20% reduction in headcount in certain target groups. Don't think it was financial but rather a top down edict to meet role ratio metrics. Lots of GAPS in service created. More work on less people. If the work actually declined it would be understandable.
Some groups protected overpaid trainwreck managers and let go people who did the work AND targeted people who work from home....a program they championed in 2008.