eCommerce will be brought in on-shore and in-house, completely. I guarantee you this. They want to execute what Macy's doing already (check out their stock price) where they are beefing up eCommerce, making it top notch and linking this with Stores. The work needs to be meticulous, prices, fast, high quality - you cannot do this with Tatas and Infosyses of the world. They need to bring it in house, pay people well, get good talent, invest in this as they should. We have to merge eCommerce and Stores strategies and this will happen, I am 100% sure. So mark my words here: In-House and On-Shore
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Slippery slope since 2001.
First outsourced Vendor Account Rep jobs to Inda.
No dedication from India account reps that don't understand how merchandise is shipped and received. Many DCs with many shipping issues.
No more customer service for Vendors or Target on accounting when local account reps were let go. These account rep could get answers and fix problems
No checks and balances on Shipping and receiving product do to DC system changes and responsibilities for DC techs. This effected Canada too.
No loyalty from Target all Fast Fun and Friendly went out the window. No more picnics, Christmas parties for employees.
Target was a home grown company from Minnesota but now it is the $$$ that rules and Target will loose.
Good. The way it needs to be.
I have said this earlier. Ramping .com up was there strategy 1.5 years ago until they cut heavily in the .com space. They have already burned bridges with the .com local technical resources. So Target can take 2-5 years to try and ramp their .com practice again or pay through the nose for good IT consultants. But thinking thry can go turn on a dime and do what Macy's and Amazon do in the .com space is a load of malarchy. It is double talk to the street, because everyone knows without Canada .com is the only other growth opportunity in the works.
Fortune Magazine 3/3/2015 - Target to shift big chunk of spending to tech from stores - http://fortune.com/2015/03/03/target-layoffs/
I am the OP, and I really do not have any insider info. The day of reckoning is upon us. They (execs) can continue to hide their heads in the sand or attempt to do something - the whole outsourcing deal is a fiasco, you have to be blind not to see it. Macy's has set a really good example as it relates to what needs to be done - you need to bring in house, you need top notch talent, they need to be paid appropriately and execute. While penny pinching worked a few years ago and the execs were salivating over $5/hr India rates, by now nobody is blind and everyone knows things are not working out the way we have it set up. We have no other options.
I've heard TI support is on the cutting board, might be rumor but I've heard it from management in TSS. That aligns with this idea that Target is moving to onshore for enterprise business. If that happens my sympathy to all TI folks, that's a devastating hit.
How can you be sure? The move makes sense, but not sure if they have guts to do it.