How's that outsourcing going?
Wells Fargo's fraud shame: Leaked audio transcript claims to show shocking moment bank employee gave away customer's $100,000 life savings to cruel crooks after just TEN-MINUTE phone call
https://www.dailymail.co.uk/yourmoney/wells-fargo/article-13105777/Wells-Fargos-fraud-transcript.html
Leaked audio transcripts claim to reveal the moment a Wells Fargo employee allowed fraudsters to steal $100,000 of their customer's money in less than ten minutes.
Victim A----- F-------, 59, was contacted by criminals posing as the bank's fraud department who tricked her into handing over her personal information that they then used to gain access to her account.
But recordings unveiled in a new lawsuit - seen by DailyMail.com - document a phone call where a Wells Fargo employee allegedly bypasses the firm's own anti-fraud measures to allow the scammers to transfer F------' lifesavings.
In the call, the staff member is said to acknowledge it is an 'unusual amount of money' which is why 'the account has been flagged.' The mother-of-one has not received a refund from the bank beyond an offer of a $50 'courtesy credit.'
It is the second lawsuit to come to light this month accusing Wells Fargo's security measures of not being fit for purpose. The former case centers around 35-year-old T------------- M--------- who lost $30,000 in an eerily similar rouse to F-----.