Rolled out in San Diego last week - training gets an “F”. We have a 2 - 3 hour meeting ever shift to try and figure out our time…still don’t know what we are doing… end up spending 4-5 hours just getting 8 hours on the time sheet and everything else is a mess…we don’t have time to work because we are working on our time sheet!!!
43 replies (most recent on top)
Southwest here. I used Infor the way I was trained. 478-480 minutes is GCAS every day last week. I clocked in, clocked out and in for lunch and clocked out at the end of my shift. Only one day showed to be "authorized" in "INFOR".
I will need my check to be paid for the forty hours. I don't care about difficulties rolling out the new INFOR product. The distrust between "leadership" and labor has been growing for years, and rightfully so. Labor is not going to cut AT&T anymore slack.
We don't need the Union to do anything, we only need to reach out to the Federal Government. It's not going to be 10 or 20 here or there, it will 10's of thousands in the next few weeks.
And Infor is down for maintenance in SE region, unable to approve Friday, couldn't punch Saturday, Since its end of the pay period, guess I'm losing 2 days pay, cause I really doubt I'll get time in before HR does their thing. That's ok, that is what Dept of Labor, and Employment Commission Office is for.
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/WHD1498HowToFileAComplaint.pdf
And Infor is down for maintenance in SE region, unable to approve Friday, couldn't punch Saturday, Since its end of the pay period, guess I'm losing 2 days pay, cause I really doubt ill get time in before HR does their thing. That's ok, tis what Dept of Labor, and Employment Commission Office is for.
Just wait until you experience a rounding error when you take a partial day say for sickness and you get the notice that you are short like 0.1 hour. It will take you several hours to try to figure out how to fix it.
The issue isn’t necessarily clocking in/out and PTO like management, any nob can operate a digital time clock. Management doesn’t have to deal with tasks, steps, routines, exceptions, and a lot of other work rules and issues. Much more complex for bargained.
It’s all the other issues that bargained has to deal with when needing to make additions, corrections or adjustments and there are many. It’s an off shelf time reporting system that T currently doesn’t have the ability to customize. Employees haven’t had much training or experience to figure out the work arounds for issues they keep encountering so, yes everyone is frustrated!
"I’m sure the conversation by HR SME’s was, let’s implement these products during the holidays when most employees are off so we can stress test the systems"
The cut was scheduled after the last pay period to avoid employees getting multiple W-2's and to ensure correct tax and SS calculations. This has been stated in the FAQ for months.
"Non Bargained does not get paid for for overtime. '
Nope... quite a few non-bargained folks without direct reports certainly do get paid for OT.
Bishop et al v. at&t
Did you plug in the internet first? It does not work without the internet plugged in.
You are an AT&T employee, soon to be a former employee that I have no sympathy for.
I don't care if you are over extended on your mortgage. I don't care if you have massive credit card debt, that you are struggling to pay off (You do).
Go away and do it without crying.
I used INFOR the way I was trained, it showed 1.5 hours premium pay (overtime) on the first day. You little HR clowns better make sure that on my paycheck.
Sheesh, calm down. Level 1 management has been using Infor to clock in for nearly a year now. It's not that hard, and yes you will get paid for your overtime.
Non Bargained does not get paid for for overtime. Your "Infor" experience is very simple. Clock in, clock out. Is that about right?
When a bargained employee gets a single hour of overtime, management gets a little festive and we have to be interrogated about it.
I used INFOR the way I was trained, it showed 1.5 hours premium pay (overtime) on the first day. You little HR clowns better make sure that on my paycheck.
Sheesh, calm down. Level 1 management has been using Infor to clock in for nearly a year now. It's not that hard, and yes you will get paid for your overtime.
15 minutes OT in the morning to power up & log in in time to clock in at your shift start time. 15 minutes OT in the evening to logout, shut down, & lock up after clocking out at your shift end time. Everybody, everyday.
Yes Sir. I'll "clock infor" in time to have my laptop time to bootup, update, whatever it needs to do so I can take my first job. I will also clock out of "infor" when I shut and lock the gate in the parking lot as I leave to go home.
30 minutes of OT is going to be nice. Makes you realize how much time the company has been stealing from you all this time.
15 minutes OT in the morning to power up & log in in time to clock in at your shift start time. 15 minutes OT in the evening to logout, shut down, & lock up after clocking out at your shift end time. Everybody, everyday.
Did you plug in the internet first? It does not work without the internet plugged in.
More junk
We are all being micro managed. management given unlimited days off. I’ll take every one! I say clock your hours trying to figure out infor. The c suite thinks we don’t work. So don’t it’s disgusting the way they treat people.
Everyone show 1-2 hours of computer time exception code, after a week they say stop it you're efficiency is down, yes it is!
If I have to approve my time for Friday on Saturday, that is a "call out" Union rules state a "call out" is no less than 2 hours. If I have to approve my Saturday off on Sunday, that is another "call out". God Bless AT&T.
Go ahead and let the weasels try and squeeze out of this fact.
I used INFOR the way I was trained, it showed 1.5 hours premium pay (overtime) on the first day. You little HR clowns better make sure that on my paycheck.
Everyone show 1-2 hours of computer time exception code, after a week they say stop it you're efficiency is down, yes it is!
Watch the training videos again and the LOD training then show training and meeting exception time for as long as it takes. We didn’t create the mess, just have to deal with it.
The end users of any ATT system is never involved in the testing or selection process. That goes for every system and user, regardless of organization or function. It gets shoved down our throat and we are told not to choke.
I spent decades inputting either my timesheet or subordinates timesheets using codes
that worked. I don't know anyone from the EVP down to the FA that knew how to properly code their time. Imagine, hundreds of thousands of time reports just guessed into the system. Decades of incorrect accounting, but with the Stink's mistakes with DTV & TW - who cares? No body at the T knows how to fix, code, report.
Later in career, well job - was told I had to check PICS DCPR, just initialed the sheet as I didn't have a clue if it was right or wrong. Neither did anyone else, from clerk, 1st thru 6 level.
For those in the CO, a couple of tips.
- If you use C-thru to close out your jobs, they won’t flow to INFOR, you have to use GCAS on close out, so we have been told.
- You need to keep the job in taken status for as long as the total time you’ve shown on close out or it won’t record correctly. We can’t do like we used to and work on multiple jobs without taking them first or closing early. If you wait and take them at end of day, show time, then close right away it won’t match up with the allocated time and will error out in INFOR.
- When on vacation, dpo, off, etc.. you will get paid for whatever time you put into INFOR but you can’t approve it until the day passes so, you will need to approve all your time upon return.
- Informational, not set in stone yet but they are trialing the program Atlas to replace GCAS by the end of 2024. So another Christmas present this coming year, if we make it through all the layoffs. Can’t Wait! The outside techs already use Atlas in conjunction with GCAS, so it will be interesting when they pull the plug, right now a long ways to go for all the functionality that GCAS has built into it.
"I’m on vacation……..do I get paid a call out for going in and approving my time sheet daily? It won’t let me do it in advance."
Yes. 100%. Minimum 1 hour paid.
INFOR as many of the "modern" technologies is setup in a way in which it will over complicate the simple tasks. Any GUI developer within t can come up with something better but hey its the industry standard.
The Company couldn’t get a programmer to have a GCAS flow into INFOR, like it did with eLink?
I’m on vacation……..do I get paid a call out for going in and approving my time sheet daily? It won’t let me do it in advance.
Typical AT&T………Nothing works like it’s supposed to. Everything has to be over thought and changed just for the sake of changing with little to no input from the people who actually have to use it and make it work.
who cares, if i spend 2 hrs filling in my timesheet, I'm getting paid to do it, and 2 hours of"real" work doesn't get done
Infor had its issues when it 1st rolled out to the dept I was in at the time. Took a few weeks and it all was ironed out. Everyone got paid as they should have.
My new full time job is trying to correct or making adjustments in INFOR. Good title, it definitely fits the product because, everyday I don’t know what new wrinkle I’m INFOR.
What’s next, micromanaging to the second? not good for technical positions or tasks where people are juggling multiple things at once. I’m having a Charlie Brown kicking the football with Lucy moment. Why do I always feel euphoric for a new product, only to be duped over and over.
What an absolute mess! Questions to the support room are unanswered and we are told it's another product we can't update for our needs! If we provided services like this to our customers we should be sued.
INFOR seems to have been tested even less than the Covid vaccines. Hope INFOR doesn’t cause sudden cardiac arrests.
I’m sure the conversation by HR SME’s was, let’s implement these products during the holidays when most employees are off so we can stress test the systems. Didn’t really care about the users, there appeared to be little thought for detailed training or asking feedback from techs on departmental developments for the day to day usage. Detailed training was only available at the last minute. So a lot of employees that are on vacation will be in for a surprise after the new year.
They only had managers trial it long term and they only use INFOR like a digital time card, clock in/out and put in their PTO days. There is so much more for techs with multiple daily tasks, exceptions, differentials, partial days off, call outs, stand by, drive times, union time, etcetera, etcetera… everything doesn’t flow over smoothly from GCAS or other time reporting programs either. What a headache!
As they do everything. Don’t test, don’t make sure it works just BAM
Some things will never be easy and some will never change.
Just like “CCKM”. Useless!
Funny how those whose job was to work on it for months on end, think everyone has the time to figure it out in a few days with little detailed training for all the scenarios, while also doing their actual paid job. We aren’t HR and it shouldn’t be a time consuming puzzle every time we need to make corrections or adjustments.
The issue is that INFOR and WorkDay are off the shelf solutions to reduce legacy programs and headcount, right now it’s a square peg for a round hole. It hasn’t been customized to individual departmental needs so everyone has to figure out the work arounds. My manager is pulling his hair out trying to play, whack-a-mole. What a cluster ****.
Honestly how much training do you need to select a menu type a number into a website?
Just enough training to allow us to log in and not get "LOG IN FAILED".
That would be a start there sport.
Honestly how much training do you need to select a menu type a number into a website?