Each offering group has its own confusing structure and way of working with customers. The Account Executives in charge of managing customer accounts are not given enough importance and are buried deep in the corporate hierarchy. The persons at the top, who are in charge of the overall offering groups, have little experience in actually managing customer accounts and spent most of their career preparing sales presentations on a narrow technology domain. This chaotic situation is the reason for lack of revenue and the layoffs.
@6gia+1qwhUCia said it perfectly.