Does DXC still have the BAE account? I would be amazed if they have managed to keep it - the entire account team were wasters. None of them could obey the rules on confidentiallity and security.
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There are other threads detailing elsewhere but for BAE account is probably the worst run by DXC UK and has been since the tail end of CSC
https://www.thelayoff.com/t/1m3Hia8M
https://www.thelayoff.com/t/1m4U3iva
https://www.thelayoff.com/t/1m10n541
https://www.thelayoff.com/t/ZQei2Yl
https://www.thelayoff.com/t/ZplNzhH#qvjo
Previously it had an OK service and some very competent staff but years of redundancies and WFRs have thinned out numbers so people with experience have moved on. What replaced the experienced staff is a skeleton crew of overworked and underpaid techs and account managers, supplemented with underpaid and overworked juniors (ex grads and apprentices) still on their entry salaries, along with the rare new hire that was lucky enough to come in on favourable terms. There have been staff who were not properly UK SC cleared brought on due to desperation for project and run support and when this was highlighted people who blew the whistle were told to shut up
Because of an unfavourable contract it operates at a constant service credit deficit and in return most of the legacy CSC / non HP DXC staff to book their time, even training or other client work, to the BAE account WBS / charge codes. Even support for the other UK accounts such as Defra, Urenco, MOD, Leonardo etc. I asked my management about this when I worked there and the answer was basically to not say anything to the account leads or BAE as it wasnt our problem
BAE also paid for an all singing all dancing 24x7 Ops teams dedicated to them but the reality was it was an upjumped service desk that was looking after other accounts like Urenco and Leonardo. After this was mentioned a memo went out from some managers to their teams that this was to be kept quiet and not directly communicated to BAE because they had paid for a dedicated service. This is the same with other areas of run where services haven't been transitioned from project into run support leading to run teams especially in ITO unable or refusing to touch them because they havent had any knowledge handover, and instead having to beg and barter for one of the project engineers to fix issues. A lot of the KSA services are in this state with unfit infrastructure that run TLs will refuse to support
A lot of ex CSC & DXC staff went over to work for BAE such as their IT management and technical staff so they know the game and can't be easily fobbed off. So inevitably when work has to be done for run support you have client SDMs and management some with prior experience with internal DXC process ready to jump on the phone and ask DXC staff questions they're told not to answer. It makes for a culture where getting engineers on the phone leads to infighting and junior staff are used to take the heat instead.
Because the contract essentially allows BAE to pull rank they use their perogative to force escalation of issues even where it isn't sensible to do so, and DXC account leads will throw up their hands and just say "well the contract says...." and people are forced to get on with it. Part of it is customer behaviour and expectations but that comes after years and years of poor service and being fed blatant rubbish by DXC execs
It is not a conducive work environment and having seen it first hand anyone trying to change things for the better is quietly.pushed aside because simply put there is no real drive or motivation by the actual DXC leadership to do this. Every few months a "new" delivery exec will take on the account and chair a town hall at which point people unload their frustrations and nothing is done. They did this last year, they made a big deal about opening a BAE account concerns / suggestions mailbox and no real action was taken, I actually saw one person being told to take out the account exec's name probably because they couldnt handle it
yeah its still there. DXC are just about to lay off all their field engineers across the BAE account.
I'd expect there to be some major sacking in the next year or two with the amount of poor dissensions that are happening
BAE is the worst account I've ever worked on. They don't seem to want DXC to do a good job. The management have agreed between themselves to implement endless processes and procedures to prevent anything useful being done. They are happy to spend millions on paperwork and project managements, and change prevention. But not a penny goes on useful fixes, improvements or upgrades.
The whole problem with DXC is that no matter how much or how little you do - your pay rise will be 0%. The smart people have twigged. The id--ts who are still fighting to do a good job are just being told to shut up so that the wasters can go back to their quiet lives. The more you try and do, the more your pushed towards the door - this is not the organisation for people who want to do a good job, regardless of the salary.
It is the cash cow in the UK ..
Charles III is still running the account. We can hire you back if you are interested.