Our IT is so much bloated, they have teams covering sh-t for another and none of them has any value add thing to do.
In the name of cybersecurity these guys are running wild. Don't really know what Honeywell do lately apart from making fancy ppts and all of walk, and cr-p with leaders.
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Never in all my days have I experienced such a useless shower of 5hit as Honeywell IT.....except maybe HR......oh and leadership.
Left IT in 2020. DA turned it over to India then. They’ve been running show since. Enjoy.
If you have a problem then do something. Have the ticket elevated.
Across my organization we routinely see tickets lost as they are handed across the 20 different IT organizations. Tickets get assigned automatically to people no longer employed by Honeywell. Tickets languish for weeks waiting for the next scheduled maintenance time ( which is opaque and unplanned as best I can tell). If you ask an IT leader to show you the written process for engaging resources… they tell you to send their admin an email. Nothing written down, everything changing constantly, always a fire or a regulatory compliance mandate.
My team escalates EVERY ticket by default. It is the only way to get even the most marginal service.
Assesment: Broken and feckless organization that cannot estimate, staff, or deliver on commitments.
My teams are now instructed to fend for themselves. If you must connect to the wall jack you did something wrong. We will re-evaluate when we stop seeing security tickets that say “closed do to not being assigned for 15 days”
They didn’t just go rock-bottom at the contractor/underling level, they also went rock-bottom with SJ. Her lieutenants are just as bad.
You mentioned the cost of lost time. If Honeywell were as data driven as they want everyone to believe, they would acknowledge this cost. But IT, and Finance, apparently, are such fools that they don’t consider this a real cost.
Never in all my years have I met such an incompetent, lazy bunch of fraudster Aholes. Honeywell really went rock bottom when they were scraping the contractor barrel. Globally they went for the cheapest they could find and it really shows. For what money they saved has absolutely cost them 10 x minimum in crazy lost hours. Silly economics by silly leaders, corporate IT is a simple game nowadays if you just pay the standard rate. Fcking amateurs. Sadly it does not surprise me that we have simps defending them, the average IQ at Honeywell had dropped off the cliff in the last decade!!
If you have a problem then do something. Have the ticket elevated. Have you manager elevate it. Call every day to check on it and have them report back to you. If you order equipment check on delivery progress and status. Squeaky wheel gets the grease, they'll start paying attention just to shut you up.
Many things are beyond their control but if you bug them they'll start pushing for answers. Not the way it should be, but do you really think they have the staff to perform to your expectations? they are in the same boat as everyone else.
Honeywell IT are an absolute sh1t show, just impossibly bad!! It collapsed under DA to ridiculous levels, no wonder he got the boot!! Far too many stories about their failings in the last few years, I have never worked anywhere that actively tries to sabotage your job like Honeywell!!
@2jna
I actually have rather elaborate needs in a PC. I have never had an IT department that can build out my PC and get it right. Honeywell's IT has been no different than what I have had to deal with in my 20+ year career at various employers. Honeywell IT has been somewhat responsive to my needs, though sometimes I can't understand the representative's English and I have to help them to understand my needs. I'd give them a B.
@1hgd+1pfzs2qQ Haha, you must only have super basic needs then... anything beyond Microsoft Office and a mouse and IT collapses. Heck they sometimes can not even get that right.
I can say that I've not had much problems with IT. I order stuff and it gets to me. Then I have to make it mine, but that is the way it has always been.
All the security breaches are testament to the competence of the average organization's IT. A lot of burned out neckbeards and FORTRAN programmers wearing knee-length shorts to work.
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@1yra+1pfzs2qQ
That complexity you mention is an illusion created by their extreme incompetence. Sure, IT in 2023 looks hard when you think it’s still 1990 and that is as current as you are on what is out there tech-wise.
Gee, let me go read another shlttily written “Knowledge Article” about how to do things in the most antiquated way possible. IT is bad in most orgs, but Honeywell’s takes the cake in terms zero value add (and a net drain).
The beauty of IT is that it is complex therefore, not everyone understands the duties, function and their responsibility other than you need them since almost everything is digital. There is the corporate IT, regional IT, local IT, etc...and none of them are in agreement with themselves other than making things appear larger than it really is that they can still hang on to a job which allows to them to browse thru' your emails.
It took 5 months for me get a laptop, 6 months to get critical software for which I had to write a justification essay...twice! Many times I have to write specific instructions to IT on how to do fairly simple tasks because they are clueless and my only limitation was my forever diminishing access rights. I have been on many a wild goose chase with a third party, third world voice on the end of the line saying....raise a ticket, have a nice day.....and nothing gets done! It's been 2 years and I still do not have printer access, I have to get a colleague to do it every time....Honeywell you are a complete joke!
The only reliable thing here is the incompetence of HR, IT and leadership :)
My engineering programs drop 1000’s of man hour per program in lost time waiting for simple approvals. Most IT requests get closed because of automated timeouts waiting for another IT group to respond.
The lost productivity is measured in millions per year just on programs I am personally involved with on a regular basis.
IT is hitting it out of the park on security with the simple strategy of preventing the creation of new IP to protect.
I like the IT leaders but honestly they have no connection to internal customers. Send them be a leader in engineering for a year. Let them own the AOP impact of mandates that can’t be used because requests never complete.
They can’t even get people a functioning laptop, we’ve had laptop be in queue sitting somewhere for months and months. How hard is it to image a laptop?! It’s pathetic.
Our IT group is the most re--rd’d group of people ever. Completely lacking talent and imagination, and have never once come up with a good idea to support my business. Actually, my team has to propose ideas to them, and because they are so behind the times, it takes a million years to get them up to speed. Then it takes another million years to get them to not automatically not say no to everything (just because they’re not current on industry trends and higher standards).
And, wow, IT enables laptops to turn on and for employees to be able to log in and use them. Pat yourself on the back harder, fooI. Those were table stakes 30 years ago. The very bare minimum service you all could provide.
Dear Clueless. Could you logon today? Thank IT. Id--t