To all those saying that they are considering leaving USAA over this... that's the entire point. It's not about the culture, it's not about the members, it's about forcing attrition, micromanagement, and justifying the expense of keeping up with the buildings.
It should come as no surprise that no one at the top cares. No one is irreplaceable. Even if every employee decided cancel all of their policies and banking products, that's 36,000 people out of 12,000,000. It's negligible.
Employers have the upper hand again in the job market and they are going to continue flexing that muscle by making unpopular decisions. The job market isn't great right now and they know it. Employees have fewer options now and they know it. A ton of corporations are mandating RTO, so this is not a problem unique to USAA, but the totally transparent disregard for employees lives and morale is utterly disgusting.
People really care about staying remote. Like a lot. You see companies like Amazon requiring RTO for all of their employees and I feel like I would fear for my safety if I was a CEO making that decision. Many people care about it that much. So many people have improved their mental health and work/life balance by remote work, so it's disheartening to see these changes coming down the pipe. I happen to be in a demographic that it won't impact too much since I don't have kids and live close to a regional office, but I can't imagine the toll it would take on me if I was a single parent, had elderly parents to care for, or lived far away.
We're in for a rough ride, and it doesn't appear to ending any time soon.
@rbv+1miJJIzx makes a good point.