Centene Benefits Guide
A guide for navigating your benefits after separating from the company.
Index
Transition Specifics and FAQs for Separating Employees pg. 3-10 Managing Change in the Workplace pg. 11-13
Employee Assistance Program pg. 14-16
COBRA pg. 17-18
Outplacement Services pg. 20-21 Employment Verification pg. 22-23
Transitionand
FAQs for Separating
Employees
Important information to assist employees.
Severance Package
• Your Notification Letter and the attachment are informational summaries only. The specific terms of your severance package are contained in the General Release Agreement which will be provided to after your termination date.
• The following day after your termination date, you will receive an email from centene@myworkday.com, with log in credentials to access your Workday account, in your Workday Inbox, you will find a General Release Agreement for your consideration, and additional applicable documentation.
• You have 45 days to consider and sign it after you receive the documents. You will electronically sign the agreement directly from your Workday account. There is a seven-day revocation period after you sign and return your agreement. If you sign the agreement and do not revoke it within the seven-day period, you will receive the benefits as described in your Notification Letter.
Other Important Transition Items: Benefits and Pay:
• Final Pay and Earnings Statements. Your final paycheck for time worked through your termination date will be paid in compliancewith state/local laws in regard to payment due and method and timing of payment.
You can view current earnings statements after you leave by visiting www.dayforcehcm.com. Enter ‘Centene’ in the Company field. Your Username is your 6-digit employee ID tied to your Workday profile. If you have not previously accessed the site externally, you will need to reset your password by selecting ‘Can’t access your account?”. Prior to your last day please ensure youvisit MyPay to complete your security questions which will be required to reset your password.
If you need to access pay statements for prior to 2022 you can visit www.ipay.adp.com . You will need to click the “first time user” button and use code “Centene-CNC”. If you have usedthe website in the past, please enter the credentials set up previously. Also, please ensure you enter your personal email address in Workday as this will make it easier for you to re-set passwords to access ADP after your last day.
• Vacation and Sick Time. Accrued and unused Vacation/PTO time is not paid out at the time of termination unless required by law. Unused sick time is not paid out at the time of termination.
• Medical, Dental, and Vision Benefits. If you have coverage with Centene for medical, dental and/or vision benefits, your coverage will terminate on the last day of the month in which your employment ends (“coverage termination date”). Optum Financial is the COBRA administrator, and you will receive a COBRA packet directly from them within a few weeks of your termination date with information on how to elect COBRA benefits. Once you receive the packet, you will be able to enroll online or via mail. If you have questions about COBRA enrollment, please contact Optum at 855-687-2021 or visit https://cobra.optumfinancial.com. If you elect and pay the premium within the deadlines indicated in the packet, the coverage will be effective retroactively to your coverage termination date.
7700 Forsyth Boulevard St. Louis, MO 63105
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If you are enrolled in Medicare and wish to elect COBRA coverage, please note that the Centene medical plan will no longer pay as “primary payer”. The Centene COBRA medical coverage will be the secondary payer. This means that your medical claims will be submitted to Medicare first for payment, then submitted to the Centene plan to pay any eligible remaining costs.
If you are eligible but not yet enrolled in Medicare and have questions, please contact 1-800- MEDICARE (1-800-633-4227).
• Reimbursement Accounts. If you are enrolled in a Health Care, Limited Purpose or Dependent Care Flexible Spending Account, the account(s) will end the day you terminate, which means you can no longer incur claims after your termination date. However, you will have 90 days from your termination date to submit any claims and receipts for claims incurred prior and through your termination date. Your Health Care/ Limited Purpose FSA debit card will be turned off as soon as Optum receives your termination date (the card may be turned off before your actual last day worked). Optum’s website(www.myoptumfinancial.com/centene). If you have questions about your account or how to submit a claim, please contact Optum at: 844-286-3324 or visit the website at www.myoptumfinancial.com/centene.
• Health Savings Account If you have a Health Savings Account (HSA), the account and all funds within it are yours to keep. You may leave your account open and continue to use your HSA debit card, or you may transfer the funds to a bank or custodian of your choosing. If you have questions about your HSA, please contact Optum Financial at 844-286-3324 or visit the website at http://www.myoptumfinancial.com/centene).
• Life Insurance. Your life insurance coverage through Centene ends on your termination date. You may port or convert your company paid life insurance or supplemental life insurance to an individual policy through Lincoln Financial if you do so within 31 days of your termination
date. Lincoln Financial will mail a packet to you after you terminate. The paperwork will this process and how to pay your premiums directly to Lincoln Financial. Please review the information and contact Lincoln Financial within thirty-one (31) days after you terminate. If you have any questions regarding conversion or portability, please contact Lincoln Financial at 800- 423-2765 (option 1).
• 401(k). Fidelity Investments, Centene’s 401(k) administrator, will send you information via email or mail regarding your options for your 401(k) account after your termination date. If your vested account balance is less than $1,000, you will receive a distribution payable to you in a lump sum. If your balance is between $1,000 - $5,000, Fidelity will roll your account to a Fidelity Individual Retirement Account (IRA) for your benefit. If you have questions, please contact Fidelity at 800- 835-5097.
• Stock and Employee Stock Purchase Plan (ESPP). Centene will notify Fidelity, the stock plan administrator, of your termination. You may keep vested shares of Centene stock at Fidelity or sell or transfer the shares. You can log onto Fidelity’s website (www.netbenefits.com) to view your stock information or call them at 800-544-9354 (1-800-544-0275 outside the U.S.) if you have any questions. It may take up to two weeks after your last day worked for Fidelity to be updated and the stock to be distributed in their system. This will impact how quickly you can pull funds out of the account. If you participate in the Employee Stock Purchase Plan (ESPP) and have shares of Centene stock within Fidelity, you have the option to sell, transfer or keep those shares in your account. Any payroll deductions for the ESPP made during the quarter of termination will be refunded to you.
• Employee Assistance Program (EAP). EAP counselors are ready and willing to talk, listen, and assist you and your household members through your transition. You may use the EAP services up to 30 days after your termination date. The EAP can be reached 24 hours a day, 7 days a week, at 1.888.371.1125 or at www.mycigna.com. (Employer ID: centene)
Company Equipment and Personal Items:
• Company equipment – An email will be sent to your personal email address on file in Workday requesting a list of any Centene equipment in your possession. A FedEx QR code will be sent thatwill allow you to bring everything to a local FedEx Service Center. No packaging will be necessaryas this service will be handled by a service center agent.
• ADA Accommodation Office Furniture – please retain any company delivered office furnitureissued for ADA accommodations (i.e. sit-stand desks, ergonomic chairs, etc.).
After your termination date, you may cut and dispose of your company badge and Amex card (ifapplicable).
• Company information:
• Paper documents - all work-related paper documents will need to be destroyed. Paper documents include all hard copies of information, whether printed, typed, or handwritten. The following are examples of the kinds of paper documents or information that you may have at home: handwritten notes; formal and informal correspondence, preliminary and final drafts of documents; spreadsheets; presentation materials; reports; notebooks; calendars; lists; contracts;task capture records, binder contents, and file folders with labels or other markings. You may keep any paper documents that pertain only to you, such as your paystubs and benefits information.
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To return company documents to Centene for proper disposal, please do as follows:
o Sendanemailtomdcprintalerts@centene.comwithDocumentReturnProcessintheSubjectLine
o In the body of the email include your Home Address and the approximate # of documents.
Upon receipt of the email, the MDC (Centene’s Mail Distribution Center) will send you a postage paid envelope for you to use to return your Documents to Centene for proper disposal.
CENTENE.COM
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Electronic information - If you have text messages, emails sent to or from a non-Company emailaccount, or work-related documents saved to a personal device hard drive or a personal cloud- based account, you must permanently and completely delete them.
Only Copy items - If you have paper documents or electronic information on a personal device ordrive that are the only copy of the type of business record normally maintained by the Company,please reach out to your People Leader to discuss what to do with that document/information. Please do not dispose of or delete them until your People Leader has told you that it’s ok to do so. Examples of items that may fall into this category include handwritten notes about members that haven’t been entered into TruCare; records of business expenses that have not been submitted for reimbursement; paper copies of business correspondence that hasn’t been scanned to Company systems; notes of conversations with customers or regulators about activebusiness matters; or documents that you’ve been instructed to retain for a litigation hold.
Personal items at work location – please work with your People Leader to arrangefor retrieval or return of any personal items at your current work location.
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Other Important Transition Items:
Assistance with your transition is being provided by Lee Hecht Harrison (LHH). LHH is an outplacement provider, which provides career transition assistance. They have a dedicated support team to help you find your next opportunity bygiving you access to active jobs, getting you noticed with recruiters and hiring managers, and supplying you with techniques to find a new job. We encourage you to take advantage of this valuable benefit.
o LHHisalsoavailableviathefollowingcontactmethods: o Visit:register.lhh.com
o Call:888-224-4120
o Email:careerservices@lhh.com
o Text:“Careers”to315.646.5447
• In addition to outplacement, valuable training and resources can be found in Centene
University to assist with your transition, including the following:
Finding a Job – 39 minutes
Finding a Job on LinkedIn – 58 minutes
Resume Makeover – 1 hour, 55 minutes
Finding a Job at Companies That Embrace Diversity and Inclusion – 29 minutes Creating Your Personal Brand – 33 minutes
7700 Forsyth Boulevard St. Louis, MO 63105
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Resources for Help and Answers:
• The Employee Assistance Program is there to help you should you need it. More information is in your packet.
• If you have any additional questions, you may contact your manager or your local HR Business Partner.
• You may also use the following resources for assistance:
o Youmayemailyourspecificquestionstoadedicatedteamthatwillprovideyouanswersat
agreements@centene.com.
Frequently Asked Questions from Separating Employees: How is severance paid?
For most employees, severance is paid as a lump sum payment and will be sent via direct deposit. Some employees receive salary continuation. Your separation letter and severance agreement will clearly state how you will be paid. If you wish to change your direct deposit, you may contact Payroll at payroll@centene.com.
Will I receive an annual bonus?
In general, if you are otherwise eligible to participate in the Company’s Annual bonus Plan (“Plan”) and have been employed in a bonus plan eligible position at least nine (9) full months of a Plan year for which the bonus has not been paid out at the time of your separation, the Company will waive the active employment requirement of the Plan and you will receivea bonus payment based upon eligible earnings. The payment will be calculated at bonus target or at approved bonus funding if that determination is available at the time of separation subject to individual and Company (business unit) performance and at the discretion of the Company. Such payment shall bemade at the same time as Severance Pay as described above. If you do not meet the eligibility and employment criteria stated in this paragraph, you will not receive a bonus payout.
Will I receive my department incentive?
If you are on a quarterly incentive program, the terms of that specific plan document will take effect. You must be an active employee at time of payment to be eligible to receive a payment.
If I am on a Sales Incentive program, how does that work?
If you are an eligible employee on a Sales Incentive program, your earned Sales Incentives will be paid as set forth in your notification letter.
7700 Forsyth Boulevard St. Louis, MO 63105
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May I use paid time off between now and my exit date?
Vacation and sick time cannot typically be used during your last two (2) weeks of employment because this is considered a time of transition. Please work with your manager if you have a unique circumstance. You may use paid sick leave in your final two weeks for a reason covered by the sick time provision of the Paid Time Off policy or any applicable law if you work in a state or municipality with a paid sick leave law.
I am on a leave of absence and receiving short term disability (STD) or long-term disability (LTD) benefits. What happens to those benefits?
If you have an open STD or LTD claim, Lincoln Financial Group will continue to pay it as long as the medical documentation continues to support it for the approved time period. You may also submit a claim for LTD after termination if your STD benefit extends beyond your date of termination.
What happens to my health coverage once my job ends?
Your participation in the medical, dental and vision insurance will continue through the end of the month in which your employment ends. Any remaining premiums for the month that your employment ends will be withheld from your final paycheck; depending on your termination date, you may have double deductions withheld on your final paycheck to pay for the full month of coverage.
Your rights under the Consolidated Omnibus Budget Reconciliation Act (“COBRA”) will allow you and/or your dependents to continue medical, dental and/or vision insurance through Centene’s plans as of thefirst day of the month following your termination date, for up to 18 months from that date. The Company has agreed to pay for the Employer portion of the premium for Medical and Dental coverage through the severance period, provided that you timely elect COBRA coverage. Beyond the severance period, the
continuation of your medical, dental and/or vision insurance pursuant to your COBRA rights will be entirely at your own expense.
If you are enrolled in Medicare and wish to elect COBRA coverage, please note that the Centene medical plan will no longer pay as “primary payer”. The Centene COBRA medical coverage will be the secondary payer. This means that your medical claims will be submitted to Medicare first for payment, then submitted to the Centene plan to pay any eligible remaining costs.
If you are eligible but not yet enrolled in Medicare and have questions, please contact 1-800-MEDICARE (1- 800-633-4227).
What do I do when I receive my COBRA information?
You will receive COBRA documentation after your termination date. You will be required to pay your portion before COBRA coverage begins. It is very important to fill out the COBRA paperwork and return it in a timely manner. If you do not return the paperwork in a timely manner, your coverage will be terminated.
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CENTENE.COM
What will my COBRA cost be while I am receiving severance?
Your cost for COBRA coverage will be sent to you by the COBRA administrator. You will have the option to elect COBRA coverage for medical, dental and vision elections. Centene has elected to subsidize a portionof your medical and dental COBRA coverage. This subsidy will be reflected on the invoice of the COBRA administrator. The cost to you for your health benefit during your severance period will be the same as active employees with similar coverage. Once your severance period ends, you will be required to pay the full COBRA costas indicated on the invoices from the COBRA administrator.
Can someone assist me in writing a resume or conducting a job search?
Centene offers assistance through an external career transition services organization. They can offer assistance in resume building, interview techniques, and job search strategies. Additional information has been provided to you in your separation letter packet.
Once a person receives a separation package, will they be able to work for a Centene entity in the future?
All former employees may apply for open positions on the Centene website at www.centene.com. Selections will be made through the Centene’s standard recruiting process.
May I apply for unemployment?
Please review your state website for unemployment application information. You may also contact the state employment office directly using the phone number that is listed on the applicable state website.
Can you provide a reference letter or employment verification?
The Company does not provide letters of reference. If you need employment or salary verification, please use our vendor, The Work Number, please address your requests to:
The Work Number: www.theworknumber.comOr 800-367-5690
Employees of all Centene companies should use the following Employer Codes:
o Code 29722 to verify dates of employment as well as your salary and title at the time of separation.
o Code14500forsalaryhistorypriortoJanuary1,2022.
7700 Forsyth Boulevard St. Louis, MO 63105
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Managing Change in the Workplace
Information and Tips for managing change and transition
MANAGING CHANGE IN THE WORKPLACE
Rapid and constant change is increasingly the norm in our business world. We all feel the impact in different ways and may struggle to adapt. This handout will focus on managing change and transition in the workplace. You may also find the strategies useful when dealing with changes
in your personal life.
Change: the familiar ends → transition → new normal begins
“Change” happens when our lives are altered in some way. In the workplace, it could be new management, new technology, new products, new processes, and so on. In other words, the situation we are familiar with ends.
“Transition” is when we begin to let go of what was familiar and start adapting to the new situation. Getting used to this “new normal” can take time and be stressful.
Why is change so hard?
Why is accepting something new such a struggle, especially in the workplace? You might say it is because you don’t agree with the change, it will cause problems, it’s unfair, or it will make it harder to do your job. These responses may be true, but it is usually something deeper that is at the root of resistance to change – a fear of the unknown.
When change pushes you out of your comfort zone and into a new, untested situation, it is human instinct to be wary, fearful of what could happen. Resisting change can offer a way of managing this sense of fear and disruption.
It is not so much the proposed change that you resist, but the impact that it may have on you. Not knowing for sure what that impact will be can cause anxiety and stress. Resisting the change can feel like a way to keep a sense of stability or a feeling of control.
Reactions to change
It is normal to have a variety of emotions and reactions when you learn of a change in the workplace. The first is usually a sense of loss.
Things that you know and are comfortable with are going away. This may be followed by feelings of sadness, anger, or even shock. Some experience denial – a refusal to believe that the change is happening. Other, more positive feelings might be anticipation, excitement, or relief.
Everyone reacts to change in their own way. Reactions can depend on how big the change is and how much it will affect you. Having some control over what happens or being naturally resilient may influence your reaction. Reactions can change or shift as a person works their way through a transition.
Regardless of the initial reaction, whenever there is change there is “habituation” – a period of getting used to the change. Long or short, one must go through this process to feel more comfortable. While it can feel like you are “at the mercy” of the change, there are actually many ways that you can control the impact and build your resilience.
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Tips for managing change
Adjust your thinking
Allow yourself to feel the loss, to feel sadness, or anxiety about the future.
Understand that you may have a range of reactions: anger, fear, hurt, or feelings of powerlessness.
Recognize that anger may be masking some of these other emotions.
Identify things you can’t control versus those you can.
Focus on aspects of daily life and relationships that bring comfort and stability.
Understand that you are not alone. During times of change at work, everyone shares in the feelings of anxiety, unease, and uncertainty.
Recognize that change is normal by thinking about how many aspects of life change without your input or permission.
Stay in the present. Give your thoughts a break from thinking about the “what ifs.”
Keep your sense of humor – find humor where you can.
Think about times in the past that your strengths or actions helped you get through difficult experiences. You may be more resilient than you give yourself credit for.
Expect change. Unknowns and uncertainty are common in today’s workplace.
Consider that the change may have value for you that you can’t see yet.
Take action
Push yourself to explore your flexibility. Try new approaches to old habits. Practice letting things go.
Change can make you feel lost. Look for creative ways that you can contribute and create a sense of direction and purpose for yourself during
the change.
Take care of yourself. Make sure you are getting enough sleep, eating healthy, regular meals, and getting some type of exercise.
Avoid self-medicating (with alcohol, dr-gs, food, etc.). These are temporary fixes that will keep you from developing the skills needed to adapt to ongoing change.
Try to be open-minded about the ideas of others. Listen to their point of view; you don’t have to agree with them. Express your thoughts and feelings in a respectful way.
Put your energy and effort into things that will help you move forward. Don’t get stuck in negative behaviors such as complaining, or gossiping.
Find a mentor or learn from coworkers. Notice people around you who seem less affected or stressed by the changes. Consider talking to them about what helped them adjust to the change.
Contact your EAP for support and guidance.
When you experience life’s challenges, Cigna’s Employee Assistance Program is here to help.
Call us anytime, any day. We’re here when you need us, 24/7/365. Our dedicated personal advocates can get you the information you need and guide you toward the right solution.
To learn more, call 888-371-1125 or visit myCigna.com EmployerID:centene(for initial registration)
All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Cigna Behavioral Health, Inc., and HMO or service company subsidiaries of Cigna Health Corporation. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc.
Use and distribution limited solely to authorized personnel. 881011 04/17 © 2017 Cigna
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Employee Assistance Program
The Employee Assistance Program (EAP) administrator is Cigna. You can contact Cigna at 888-371-1125 or via website:
https://my.cigna.com
Employer ID: Centene
WE CAN HELP YOU WITH THAT.
Employee Assistance Program
When you experience life’s challenges, Cigna’s Employee Assistance Program is here to help. Our library of programs and services listed on the back of this sheet is a great place to start. If you can’t seem to find exactly what you’re looking for, we’re always just a call or click away.
Call us anytime, any day.
We’re here when you need us, 24/ 7/ 365. Our dedicated personal advocates can get you the information you need and
guide you toward the right solution. ›
Get the support you need conveniently online.
Search for an EAP professional in your network
We can:
› Assess your needs and find a solution to help resolve your
concerns
› Get you the help you need when you’re in a crisis situation
› Provide up to face-to-face or video-based sessions per issue per year with an EAP professional
› Connect you with the right mental health or substance use resources in your plan’s network
› Direct you to a variety of helpful resources in your community
› Show you how to get discounts on many health and wellness products through the
Healthy Rewards® program
› Get educational materials on almost any work or life issue
› Take a self-assessment to see how you’re doing
› Take advantage of the Savings Center – free program for everyday savings of up to 25% on name brands and luxury items*
Everyday resources to help make your everyday easier.
Give us a call or go online and click on the work/ life resources link.
Adoption: Adopting a child is one of the most wonderful times in an adoptive parent’s life. But it can also be stressful. Our adoption services provide all the support you need to help find the right adoption specialists and support groups to get you headed in the right direction.
Children and Families:
› Parenting: Receive guidance on child development, sibling
rivalry, separation anxiety and much more.
› Prenatal Care: Get the information you need for a healthier pregnancy and delivery.
› Child Care: Whether you need care all day or just after school, find a place that’s right for your family.
› Children with Special Needs: Let us help you better understand care for your unique family needs.
› Summer Care: Our summer care services provide parents with the resources to help find the right summer camps and
programs for your children.
Education: We understand the importance of your child’s education. That’s why we offer a full suite of education services for parents. From kindergarten to public schools to special programs and college preparation, we’ll get the information you need to make the best decisions throughout your child’s life.
Financial Services: When it comes to finances, most of us need a little help now and then. Get a free 30-minute talk with a qualified financial services specialist. In addition, you can get 25% off on tax preparation when you take advantage of this service.
Convenience Services: Shorten your to-do list with referrals for home maintenance, relocation, dining and more.
Identity Theft: If you think you might be a victim of identity theft, talk to a fraud resolution specialist. To start, you’ll get a free 60-minute consultation and resources to help you protect your identity.
Legal: Some of life’s events call for expert advice. When you need legal assistance, contact us. You can be connected to a lawyer in your area for a free 30 minute consultation and up to a 25% discount on usual fees for most legal issues.
Pet Care: Your pet is part of your family, so we understand the importance of finding solutions to any number of needs. From vets to dog walkers, our pet care services will help connect you with the right resources so that your furry friends are well taken care of.
Senior Care: When it comes to managing important senior citizen care issues that arise in your family, making the right decisions can be difficult. That’s why we provide the information you need along with a support system to help guide you through the process.
COBRA
You will receive a COBRA Rights Notice via mail, withina few weeks of your termination date.
For questions regarding your COBRA continuation coverage elections, call Optum Financial at 855-687-2021
Please make sure you update your address in Workday if necessary. Please call 833.462.7547 M-F 7:30a-7:00pCST