Comments on here make it seem like an open secret that our computer use is track. How does that happen? Who checks it, when, how often? Are there flags raised at a certain threshold? Is it different for associates with Macs vs. Windows?
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I bought a mouse jiggler on Amazon for about $10. I use it when on calls and am legitimately working but the damn trackers could assume I am not. It’s crazy to have to do that, but it worked.
@wwq+1oM5mspy "Seems profoundly foolish."
Yep, if it's profoundly foolish, Anthem will sign up for a dozen!
@wwq+1oM5mspy Check the LOG file in your c-drive TEAMS Application Data directory, if memory serves this is where you can see the information (the LOG file). There will also be multiple occurrences of old versions of this file, and you might even see details in the file showing where the data was uploaded to the server for review. When the file gets to some predetermined size, it gets backed up to the "old" version, uploaded, and cleared. I no longer work here so I can't recall specifics, but it's an eye-opening journey if you want to experience it.
"I set up a meeting with myself. And then I join it and I always show as “In a Call.” "
I don't abuse this, but I've done it a couple of times when I had a virtual medical appointment. It wasn't to seem like I was working when I wasn't -- both times, the calls were <20 minutes and also months apart -- but more so that when I didn't immediately respond in teams, anyone checking my status would expect a delay.
It's definitely a handy little hack, but one I wouldn't recommend overusing.
@1woe+1oM5mspy Claims has very detailed tracking software. Associates know they have it and are being watched so it’s not a secret. It tracks pretty much every you do on your computer. I can’t speak to other areas of business
As a manager were not tracking like you think we are. For clams and custoner service we rely on the processing systems which shows breaks and divations. Its not that deep guys.
I set up a meeting with myself. And then I join it and I always show as “In a Call.” Sometimes I Present so then I go into DND
There is a review on Glassdoor from a network engineer and in his review he states that everyone will have spyware installed by the end of the year so "they" can monitor us.
I would have to think that depending on the position the type of "spying" would vary, especially if you work in the field. But agree with @wwq+1oM5mspy completely.
"If you stop clicking or typing anything for more than 30 seconds, an entry will be written to the log file every 30 seconds until you begin typing or clicking again."
I don't disbelieve this at all, but holy cr-p, the terabytes of data that must produce every day if true. Boss calls your cell and you talk for 30 minutes: 1800 entries. Actually pay attention to a 60 minute presentation: 3600 entries. Take a three-minute bio break: 90 entries. Multiply this across all the calls, meetings, bio-breaks, lunch breaks, in-person meetings, across all associates, just in one day --- the data would be overwhelming.
Seems profoundly foolish. I'm sure it doesn't work exactly like I'm suggesting with respect to how the log file works, but it still seems nutso to me.
I don’t think there is any tracking being done outside of frontline claims production and customer service associates. There are programs that run and track those associates, but they are also fully aware of it happening.
At a bare minimum...IT, and subsequently management, IS definitely tracking your activity, at least when it comes to computer usage. To my knowledge, they are NOT using a keylogger, but they ARE using Microsoft TEAMS to tell them when you are typing or clicking something. There is a component of this product that runs in the background. If you stop clicking or typing anything for more than 30 seconds, an entry will be written to the log file every 30 seconds until you begin typing or clicking again. This is how they track your activity. What they can't seem to grasp is that there are other ways to work besides mindlessly pounding away on your computer. They'll never get it. They're mo--ns.
I can't speak to any thresholds or differences between platforms or how/when they check it, but all the information is definitely logged and offloaded to servers for review by someone(s) or something(s) - this is a fact.