Thread regarding Allstate Corp. layoffs

I really TRIED to help people when I worked in claims, but…..
The dreaded 5:29 pm inquiry call - some guy trying to extend rental so he could get to work. The Powers that Be took away all rental authority.
Pay an extra $10 or $20 to settle a claim cuz it’s the little things that pi-s people off and suddenly it’s litigated!
Fix a mistake, any mistake? Too bad the only person who knew how was laid off!
The list goes on.
Allstate claims became a nightmare job and I couldn’t leave fast enough.
Don’t blame employees!

The downward spiral of the quality of Claims service at Allstate is a result of several factors:

• Allstate's joke Transformative Growth that was only intented to make money for TW and his hiney sniffers.

• Horribly inept, unintelligent, and unprofessional Claims leaders and leadership.

• The egos and self importance of many Claims employees who think they are irreplaceable resulting in lowering of effort, following of processes, and overall decline in work ethic. A total release and revamp of the Claims work force to get rid of the toxicity and lost causes would actually improve Allstate Claims.

• The implementation of processes designed to lowball Claims settlements and to victim shame the policy holders for losses.

• Throwing a lot of the Claims process back on the premium paying insured with added self service and the mindset that it is the insured's responsibility to handle parts of the adjusting process.

All the above is just the tip of the iceberg. Allstate Claims is an utter disaster and bona fide sh-t show anymore.

Yet in the Agent Conference today Troy acts as if it's the lawyers fault for over litigation... this is not the chicken or the egg.... if you fire everyone that could have fixed the problems and paid claims in a correct and timely manner, that's bad faith...

Correct. We also used to have good claim reps

And it is not going to get any better in Claims with the upcoming cuts.