Why is it when tv & internet orders are placed and the box for tech assistance is also checked - our installers fail to do their job ? They need to get off their high horse and pull their cranium out of their external exit cavity region.
29 replies (most recent on top)
not true. how is this attitude helping ? do your own work well and mind your own business
Got put on I&R in 2004 I think it was... blah blah blah nonsense nonsense blah blah blah.
That's a cool story bro.
Gaslighter, Not believable, you can’t even answer the basic questions asked in the previous post before this one.
Mr finance, I call BS on your working in I&R story like a superhero.
If you finished as quickly as you stated, then you didn’t have any real troubles or damages. Troubleshooting, analyzing, finding then repairing aerial, buried or underground cables of paper, copper and some cases fiber, takes years of experience.
So tell us how you shot a trouble and what equipment you used to locate it then what you did to repair? What company did you use to dig your pit? How to you safely test and access that pit? what paperwork should be available for DOT while working the pit? How do you properly setup and access a manhole. How do you buffer a pressurized cable? What steps do you use to dry out a wet cable? What are the common sizes of copper and fiber cables? What are B-wire connectors used for? What are the safety steps before you climb a pole? If accessing a crawl space or attic, what PPE are you supposed to wear? What PPE are you supposed to have on when carrying tools or working at all times? What is B/C wire and how do you handle existing service? If handled improperly what happens to you?
Some easy stuff to answer, then we can discuss more difficult parts of the job. I’ve been around for strikes before too and the company filters and only dispatches out the most simplest jobs they have for contingency workers. Sorry to bust your inflated bubble. You probably worked some easy dial tone issues, it’s what they usually hand out. Hello, RCMAC could you turn this DT back on, it appears to have gone high and dry, the customer hasn’t been home for months, stuff like that.
"In Kansas. A finance guy and I reported to a garage that normally had 6 I&R techs/locators. The manager of the garage just told us to keep our heads down and do what we could. 12 hour days, 6 days a week, no exceptions. By the end of day two, we had cleared the backlog and caught completely up."
That says you have never worked in I&R with the same safety requirements. Or there was noting in the load, or you had no idea what you were doing. You probably never hung 1 mile of C-wire in your life......
"I would love for some office chair warriors to give being a tech a try."
Been there, done that. Got put on I&R in 2004 I think it was. In Kansas. A finance guy and I reported to a garage that normally had 6 I&R techs/locators. The manager of the garage just told us to keep our heads down and do what we could. 12 hour days, 6 days a week, no exceptions. By the end of day two, we had cleared the backlog and caught completely up. The garage manager called over to others in Wichita and asked if they needed help because "my guys are crazy fast." Nope, all the garages in Wichita with management labor were caught up as well. We twiddled our thumbs the rest of the strike.
I don't care what service you are talking about, all those (I call them 'guys' but I guess 'people" is now more correct) are being watched by their 'smart' equipment. I have found that you must check behind each to make sure the work is complete. I have been there/done that and understand. I am in a position where I can correct what I see as "missed steps." I do not blame the tech but the company for training and pressure to "produce." G_o_d bless 'em, they got a job and show up for work!!!!!!!
If you think you can do better, then DIY.
As an experienced tech, I work 8hrs sometimes more with forced OT. I get paid the same for installing or whatever, it’s a paycheck. I don’t curl up in a ball or throw a tantrum when change happens, we are used to it in the field, adapt and overcome. It’s a mindset! Otherwise you will go mental.
Sub contractors are the worse! All day everyday we follow up and have to call supervisors!
“ There are techs then there are very skilled and experienced techs, anyone with time knows the difference, takes years to achieve it.” The experienced Techs will be doing residential installs. Not enough work in other areas at this time. Union has approved attic work also.
Because were forced to work 12 hour days 12 days a week, we tired, company won’t hire anyone of value, instead they hire off of Craigslist… managers say “if you have a heartbeat, you’re hired!”
Sounds like the IHX hiring model. AT&T can't get any internal employees to take that scam job so they post a Youtube video about the job. See here. I wonder if AT&T employee G-Money is still in the ranks.
https://www.youtube.com/watch?v=I6Q0YVt3GsE&ab_channel=CornerstoneMarketingConcepts
Lol, most of you trolls are hilarious. It’s obvious you’ve don’t have any idea the technical, physical, and critical thinking skills it takes to install, troubleshoot and repair the network/facilities/equipment, from the Central office all the way to the Dmarc or customer equipment. There are many safety hazards, ie.. traffic, power lines, working from heights, in manholes, unseen holes in the ground (ankle breakers), dogs, bees, insects, snakes, etc.. the outside environment (heat, cold, rain, lightning, wind) is a big challenge a lot of days too. You also need to be well trained for all the OSHA, DOT, NEC, etc..laws and rules. Wire Tech is an entry level tech position but It’s still dangerous with long hours and physical work. Respect to anyone that can thrive in that position. There are techs then there are very skilled and experienced techs, anyone with time knows the difference, takes years to achieve it.
I would love for some office chair warriors to give being a tech a try. It’s almost a 100% attrition rate when they do, I’ve seen it over and over in my long career. I know that there are many challenges with inside positions too and I respect them too but don’t try to oversimplify and degrade the outside technical positions. I’m sure I’ll hear from some former techs that took management positions and are a legend in their own mind. It’s like the saying, those who can do and those who can’t manage. Most techs that I know only took a management position due to having low seniority, were narcissistic, had little man syndrome or were injured and could no longer physically do job. There are a few good ones that did it for the right reasons but they are in the minority.
All you trolls may have an opportunity to play Tech in the SE late next year when the contract is up. Last contract negotiations in 2019 the Union had a strike for a few days and the managers about crapped their pants. The few that could do some outside work, would have been fired for performance and safety within a month if they were occupational full time, it was pitiful. The very few that were sent out were happy if they completed one or two very simple trouble tickets for the whole short day, like changing a cable pair at the Xbox, they didn’t have daily forced overtime either.
Last contract, they had to stop the pre-contract management training because too many of them injured were injured including broken bones. I was in a fiber training class, I could see them doing pole training from a window and it was actually sad. Unfortunately, I saw several hurt themselves trying to take the ladder off a vehicle and place it on the pole, most needed help because they were physically unable to handle the ladder. Most nearly shook to death from fright while climbing. I can only imagine them trying to use climbers, work in a deep pit, manhole, climb in a 120 degree + attic while balancing on rafters and stapling a inside wire or back crawl under a house with spiders, roaches, vermin, cats and other unmentionable nastiness.
Long post but wanted to debunk all you laughable troll and arm chair quarterbacks. Respect your fellow co-worker, we are in this together!
4 minutes ago by Anonymous | no reactions
Post ID: @1ubo+1o14L9FL
This is the absolute truth. Crying about not having reserved spaces in the office doesn't compare to what you will endure in the first hour when you are on strike duty many, many miles from home. The company doesn't care about you. Allow me to repeat this this for those in denial. THE company does not care about you.
You have skills, certifications and some cases advanced degrees. The company does not care. You are widgets that they will put in a truck with a very large ladder on top and expect you to make the shareholders and the C-Suite some money.
Needs of the business.
If you fall and die, AT&T has insurance for that. If you stroke out or fall and can't work anymore, there is long term disability. Once that is over, YOU ARE GONE. I hope your spouse has a good income.
Sounds like the OP is projecting.
Lol, most of you trolls are hilarious. It’s obvious you’ve don’t have any idea the technical, physical, and critical thinking skills it takes to install, troubleshoot and repair the network/facilities/equipment, from the Central office all the way to the Dmarc or customer equipment. There are many safety hazards, ie.. traffic, power lines, working from heights, in manholes, unseen holes in the ground (ankle breakers), dogs, bees, insects, snakes, etc.. the outside environment (heat, cold, rain, lightning, wind) is a big challenge a lot of days too. You also need to be well trained for all the OSHA, DOT, NEC, etc..laws and rules. Wire Tech is an entry level tech position but It’s still dangerous with long hours and physical work. Respect to anyone that can thrive in that position. There are techs then there are very skilled and experienced techs, anyone with time knows the difference, takes years to achieve it.
I would love for some office chair warriors to give being a tech a try. It’s almost a 100% attrition rate when they do, I’ve seen it over and over in my long career. I know that there are many challenges with inside positions too and I respect them too but don’t try to oversimplify and degrade the outside technical positions. I’m sure I’ll hear from some former techs that took management positions and are a legend in their own mind. It’s like the saying, those who can do and those who can’t manage. Most techs that I know only took a management position due to having low seniority, were narcissistic, had little man syndrome or were injured and could no longer physically do job. There are a few good ones that did it for the right reasons but they are in the minority.
All you trolls may have an opportunity to play Tech in the SE late next year when the contract is up. Last contract negotiations in 2019 the Union had a strike for a few days and the managers about crapped their pants. The few that could do some outside work, would have been fired for performance and safety within a month if they were occupational full time, it was pitiful. The very few that were sent out were happy if they completed one or two very simple trouble tickets for the whole short day, like changing a cable pair at the Xbox, they didn’t have daily forced overtime either.
Last contract, they had to stop the pre-contract management training because too many of them injured were injured including broken bones. I was in a fiber training class, I could see them doing pole training from a window and it was actually sad. Unfortunately, I saw several hurt themselves trying to take the ladder off a vehicle and place it on the pole, most needed help because they were physically unable to handle the ladder. Most nearly shook to death from fright while climbing. I can only imagine them trying to use climbers, work in a deep pit, manhole, climb in a 120 degree + attic while balancing on rafters and stapling a inside wire or back crawl under a house with spiders, roaches, vermin, cats and other unmentionable nastiness.
Long post but wanted to debunk all you laughable troll and arm chair quarterbacks. Respect your fellow co-worker, we are in this together!
Post ID: @ahx+1o14L9FL
Because they are union represented cry babies. That’s about the gist of it. Hopefully this gaslight response will invoke the expected (and typical) union tech firestorm response that will provide some mid day entertainment.
People like you are the reason we have no sympathy for your cries about RTO. Even if you have been in the office the last few years, AT&T is about to surplus you, or the two employees on either side of you. Sounds fun. There is some entertainment for you.
AT&T Air Internet - Google it!
You are definitely C-Suite material if you believe we have the spectrum and bandwidth to do it all over the air versus cable to customers home.
Manager says “You got the install done yet?"
Installer says "No, can't find no pfp or 7342.
Therefore, I ain't got no install done yet”
Manager said “I don't believe you're tryin' to find no pfp. I seen you today, you were standin' on a corner Leaning up against a post"
Installer said "But I'm tired”
“Don't worry. When craft goes on stirke next year you'll all get the opportunity to do our job the right way. Hopefully it'll be snowing or raining.”
AT&T Air Internet - Google it!
This will be the opportunity for AT&T to abandon any areas with copper. The PR spin will be that the union employee strike caused the change. This way ATT scapegoats the techs and union and gets to roll out the new product.
This product will change the union ability to negotiate. No tech install. No repair. No F1. No F2. No IW. No drop work.
From an L1 manager: because stand time is allotted for a task and if tech takes longer; a reprimand and future termination for cause could be in place. If the prior jobs ran a bit long; then the time must be made up somewhere. Change the goal from "within time' to "job complete".
Craft have families to protect. Craft is not the enemy and did not participate in the failed purchases. Those were from the management side.
True. My last repair call the technician came into my house saw 3 bars on the receiver and said there was nothing he could do. There were no Receiver replacements (only refurbished ones), no freezing fixes, no jumping from one channel to another without a fix, andno more tech support for TV. It is so frustrating. Tell me now if you are sunsetting this product and I will move on.
They need to get off their high horse and pull their cranium out of their external exit cavity region.
Don't worry. When craft goes on stirke next year you'll all get the opportunity to do our job the right way. Hopefully it'll be snowing or raining.
The boss asked if the install was complete. Installer said, "That don't confront me
Long as I get my money next Friday"
F you! Lazy order takers, outsourced eng, no speaks English sales and contracted HR people that surplus positions. Who cares it’s not a company that’s here for profit, it’s a structure and systems that’s keeps it going. Who cares if it’s here in next 10 years
More incentive to hire contracted services. Get paid by the job, not the hour.
Because were forced to work 12 hour days 12 days a week, we tired, company won’t hire anyone of value, instead they hire off of Craigslist… managers say “if you have a heartbeat, you’re hired!”
You get what you pay for.
Because they are union represented cry babies. That’s about the gist of it. Hopefully this gaslight response will invoke the expected (and typical) union tech firestorm response that will provide some mid day entertainment.
motivation at T is at an all time low