Sigh.
Everyone knows that business isn't personal, and for the most part I doubt that anyone griping about T is actually angry that sometimes in business bad things happen to people. That's just a fact of life.
However, there are ways to deal with bad news that the folks running the business are kind of expected to follow. For one thing, lying, misinforming, gaslighting, or intentionally withholding information isn't acceptable. Neither is the sort of duplicitous behavior that would lead a CEO to try and hide a mass layoff behind a cheap facade of offering employees a 'voluntary' choice of resigning or moving across the country for a chance of remaining employed a year later. Nor is using constant layoffs as a way to cover up for decades of top-level incompetence, bad decisions, blunders, and disastrous roll-outs. And, to top it off, it is absolutely not normal for the CEO to be so arrogant and egotistical as to continue to insist that the company's problems are due to the employees, while senior executives are blameless.
So the anger you are seeing here is a reflection of over 10 years of employees who dedicated their efforts and bought into the whole "AT&T Family" bullspit finally reaching their limit with the antics and continued humiliation at the hands of a vile, disgusting, unqualified, cowardly, arrogant, petulant, entitled, d'ouchebag CEO.
Yes, it's not personal, it's business. But this goes beyond business. We are fed up and this last fiasco was simply the final straw for many.