Whose idea was it to bring all these retail people to the business channel? They continue to multiply and ruining multiple segments of the channel. They promote their unqualified friends that have no idea how to operate in a business environment. They treat our our $200,000 annual TBR customers like they are your grandma walking in for an empty upgrade. Send them back! Send them back!
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JVB!!! They hired a bunch of retail folks in leadership and moved them all into the Business side. They feel as if retail has the business down pat and AT&T Business was not efficient. So they turned it into retail and even brought out MyCoach. Here's the thing, the retail channel is the company's biggest. However, they are churn bunnies and order takers, even the managers. Retail sellers were taught how to sham customer into activating voice lines when they came in for upgrades. They have taken this practices over to the Business side while cold calling. Most of them are either slamming business customers or failing.
"It’s frustrating that they get treated better than someone who went to college."
As someone who has 2 bachelor degrees, this comment reeks of entitlement.
There isn't a presumption that just because you have a degree, you ought to be treated better. The company only cares about the bottom line. Any executive worth their weight in salt cares about the bottom line.
The bottom line doesn't care if you have a degree or don't have a degree. It ONLY cares about production and profit.
If these folks produce MORE than you, they will get treated better than you.
My advice, step up your game. You've got more competition now. Especially considering the company will continue to make cuts to staff in Business.
Everyone in retail is individuals who have worked at AT&T for years now and have came into the business field, some of them still don’t even know how to properly speak with business owners. I work with some of them under mobility and they don’t even know how to act even in the office. It’s frustrating that they get treated better than someone who went to college.
B2B CRU reps / managers are about as useful as mammary glands on a boar. Seen em come and go and I am still here. I laugh at their rhetoric and their best business practices to get them lines as they are too busy on OF.
- you are 100% correct about retail leaders being moved to business leadership
- I’m in business and came from retail and I wouldn’t think even 1% of retail sellers could make it a year over here
- for the person saying retail/IHX do 92% of all CRU, that might be correct, I’m not sure but retail has 15k reps and small business has under 500 mobility sellers. I’m sure IHX has another 2-3K reps. So if mobility business has 500 and retail/IHX have 18k (not counting AR stores) that means small business has 2.7% of the amount of sellers and have no leads provided, no company car and they now have to put names, phone numbers and emails when completing a mileage form even when just door knocking.
- I’m not a mobility seller but did it for a short time and it’s definitely one of the hardest jobs at T. Think about a quota of 80 CRU a month during Covid with no quota relief. They have two months of partial quota relief and then took those two months out of all our rankings and progressions and capped our pay so for those of us who overachieved we essentially got punished for working just like always in April and May of 2020
- sales cycles for a 2GIG dedicated fiber circuit or a 100 line CRU are way different that 5 cru or a 1Gig broadband like in retail. It takes months to get real business deals closed most of the time and the retail leadership that small business has now doesn’t understand that
Pretty simple if you ask me. Hire a retail person that doesn’t take 6 months to figure out the systems.
Get them up to speed and not let them rot in a COR store before it disappears.
I’ve personally witnessed a couple instances that have saved very good employees. It sounds like somebody is getting beat by a bunch of retail transplants and “is tired of handling their issues” is the excuse for your lack of production.
This is actually hilarious.
People in glass houses shouldn't throw stones.
Did we forget how 92% of ALL CRU lines generated by AT&T business were straight up green space? To put this in perspective ATT Retail (Cor and AR) and IHX/ND produced MORE new line white space CRU and white space Fiber than literally all of AT&T Business.
How about Fiber stealing new sales from other departments and reprocessing them?
What's the point of B2B developing future BAT sellers who literally don't even hunt white space customers? BAT is designed to literally take from our competition but instead, slammed additional unneeded lines onto customers accounts. Did we forget about the massive churn discovered last year? The outright fraud? It got so bad that AVPs and entire teams get fired for literal fraud.
JVP has literally walked into a mess and is now responsible for rebuilding, arguable, the most sluggish non-growing part of AT&T.
I love spending half my day fixing issues from BAT and B2B bc that's totally what I signed up for.
It makes all the sense in the world. Take a successful person out of the stores and tell them to go knock on doors. Apples to Apples if you ask me. 😉
Because IRU was tried to be put in Consumer which tanked so why not just put all consumer in IRU.
Not a lie told. Fiber is the worst. They destroy customer’s accounts and cause so many service and billing issues.
Randall with his 2020 upskilling vision