Customers are tired of getting nickeled and dimed to death over things that used to be included in the cost of the product and are not any longer. Now if you want to do x, y, or z it’s an extra fee, so more $. In addition to that, they’re tired of dealing with obviously industry ignorant “leaders” telling them that what they’re seeing with their own eyes is wrong, or worse, getting scammed by said “leaders” over some service or feature. And then there’s the bug ridden junk being pushed out way too fast, long before it’s really ready, and marketed as best in class.