I heard a rumor that the Uverse TRC center is closing, any truth to that?
17 replies (most recent on top)
Chat the bot, if unable to resolve then some low-paid offshore group
The odd thing is... they use ABF (UVERSE) TECHS FOR THE Fiber to the businesses side too... I wonder how the techs will get support after the layoff... from India ?
What do people like Stankey do when they need customer service? Have their secretary resolve it for them?
No there is no "secretary"
Yes there is a special group to handle C-suite issues, it’s The office of the President. I have received multiple Presidential complaint tickets during my career to assist that group for outside/inside issues also, assisted friend/family members of someone in the C-suite. Access has it’s privileges!
I can assure you no C-suite "leaders" has ever had to deal with "Customer Service" They have no clue what is involved. When we get a trouble ticket for a C-Suite "customer" it comes down fast, and management gets festive. When I get these tickets, wait your turn there sport. I am WOKE. (That's what we are these days) I treat every customer equally.
Another huge strategic mistake!!! INSTEAD of buying DIRECT TV…….spend 60 billion building FTTH…..YOU ALREADY HAD A TV PRODUCT! I LOVED uverse!!! ID--TS!!!
Yes there is a special group to handle C-suite issues, it’s The office of the President. I have received multiple Presidential complaint tickets during my career to assist that group for outside/inside issues also, assisted friend/family members of someone in the C-suite. Access has it’s privileges!
Did you not see the writing on the wall? They’ve only be saying this about uverse for a decade.
Seems like a race to the bottom on companies providing customer service these days. At&t can't wait to shut down all customer service locations. The current state of customer no service is absolutely horrible in the country, only to get worse. What do people like Stankey do when they need customer service? Have their secretary resolve it for them?
Doesn't Uverse still handle internet not just tv?
Seems like this should have happened in March 2021.
"we can "Stankey" it" - you made my day, dude! Thanks.
Yes, the UVERSE TRC is closing. All 38 techs surplussed. Our last day is 3/31.
This is true, they only told the rest of us in Central Office operations yesterday. We have to interact with a bot now. It will probably be as useless as the RCMAC bot. At least with the RCMAC bot, we can "Stankey" it (I mean fool it entirely.) (He is a media mastermind, yet fooled again) into letting us chat with real person so our issue is resolved before my shift is over.
I actually liked uverse more than I do direct tv searching for signal bs.
How much did the company lose over the years with Uverse? Had to be billions. Talk about throwing money down a rathole.
they have been shutting down uverse since they bought dtv
Yes, the UVERSE TRC is closing. All 38 techs surplussed. Our last day is 3/31.
It’s still open now?
Yes Uverse is done