Some support center employees are being told to find another job. As many as 50 percent to 90 percent of those departments are being told this. By the way, those jobs are still needed, but now those jobs are being sent to Bulgaria and Costa Rica. Shouldn’t that be illegal?
8 replies (most recent on top)
your question is one you should ask your federal representatives. elections matter.
Egypt have just signed off 600 new roles to be hired… so I chance of that being closed
Duplicate of a Dec/Early Jan story. Otherwise correct. US and EMEA support decimated.
We're already getting the sh---y L2 "experienced (new hire) but inexperienced on product" engagement into L3 - thus further wasting time of remaining engineers on products after re-deployments.
I realized the biggest mistake was to join this globalist multi national s***ho-e 10 years ago. I will never work for a company that supports
anyone remotely attached to the people of davos.
A story already seen with moving support from EMEA to Egypt for certain products. Whether we like it or not the strategy is to have at least a 70% of the workforce in the low cost centers (CIC) in India, Bulgaria, Costa Rica and others. Cannot exclude that also Egypt might be closed at some point in the future.
IBM is not better or worse than any other multinational, as soon as you know how they work, it is up to you to develop the antibodies to survive.
Bulgaria does have better employee protections, but their work habits are quite a bit different than US or EMEA counterparts. They speak very good English in an understandable accent. Good technical skills, too. It's all about the money. They work much cheaper than in the US or EMEA....I witnessed this personally.
Bulgaria is a European Union member. I would say the EU has compared to the US stricter rules and protections. So nothing to worry about. These are good jobs being created.
Attaining as much low cost labor in low cost countries is the name of the game.