I opened a ticket on late Wed, as of now, still no support engineer to chat me, the guy I chatted with said someone would be with me in 10-15min, but no one even after 5h, fu-k him, I am working for a company who probably pay $500M to Oracle per year, this is really sh-t!
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@1gr Zoom rhymes with doom for a reason.
Also, when tons of zoom requests are constant it gives the engineer to actually have time
to work on a complex issue like doing a testcase and filing bugs or whatever. These days
everyone wants a zoom call. Customers expect you to drop what you are doing and jump
right on their call. There just isn't enough time to keep you KPI up and please every ct who
wants a zoom call first thing on a new SR.
"Linux support still exists."
Frodo lives!
Oracle has always held these holdover technologies.
Do you have Essbase questions? BI Publisher? Express? Good Luck!
(these are but a few examples where purchased tech can not be supported)
It's cute you wrote: f--k HIM instead of f--k Oracle! You ARE part of the problem!
@sk 100% spot on!
The group I was with, the engineers were pushing back on all the zoom requests and for good reason.
I'll spare you the rant that I have bubbling up inside me, but I'll just say this: zoom rhymes with doom for a reason.
If urgent call to the Support number in your country to have SR escalated and to speak to the Linux Duty Manager. The team is on back-to-back zoom calls and some take longer than others with some taking the whole shift and sometimes beyond.
@OP When it comes to support, even to employees, unless you are a VP or above.....you are sc--wed.....it's a shame.....i have tickets that have not been addressed for months.
@bv Only the kernel is "unbreakable" ;-)
You shouldn’t need support. Oracle Linux is unbreakable.
If Oracle cuts funding for VirtualBox and MySQL, there will be a riot all over the interweb lol
there has be no engineer in 'support' who knows about linux for quite some time. There is a Slack channel linux-users or similar you may wanna try for help. Searching Slack for the tech you are having issues with is usually a good first step. Don't expect someone to just 'do it for you', if you are using linux you should be tech enough to find your own answer.
Surrrrre …
Linux support still exists.
Usually the problem is triaged and handed to the appropriate group.