CRM here. We are overwhelmed. Supporting 70 plans is way too much. My friend at Voya who is in a similar role has 36 plans. Plus, they have a CRM assistant. We have nothing like that & need it. No wonder the company can't retain clients. Many of us are fed up. Our leadership is out of touch & checked out. Leaders only pay lip service to our needs.
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you are weak. grow up. and look for a new job on Indeed. once you leave, $50M in plan assets will leave right aftet you.
look for another job