Thread regarding State Farm Insurance layoffs

@hb State Farm had the "punk generation" take over its consulting and executive level employees with zero conscience and zero morality. These people "get off" on making life miserable for what they consider replaceable labor. Most people don't have the moral bankruptcy these people have.

I have seen it with my own eyes. Ive watched the terminate employees for the very things they have done. Just know this. If they will lie, steal, or cheat at any level, they cannot be trusted.

These people put an image that they are such honest and good standing citizens. Know they are NOT!

board of directors is the root of the company rot. They want so badly to turn SF into a cheap insurance company with minimal customer facing employees, while also following a proven to destroy lean six sigma process (look up jack welch and GE to see how it plays out long term) which has turned a family and person focused company into a cheap, metrics based, customer service is a widget, type company, and its not working, and never did work, unless the goal was to destroy a company dominant in its industry.

Board hired Tipsord to do what he did, and continues the process with another weak leader whos focus isnt on people.

Yes at this point there is now issues in claims, underwriting, and agency, for an insurance company this should be enough to wipe the board clean and put people who care about the company and its people in charge.

Our future executives should secret shop working as agent staff, claims, and phone underwriters, so they can see with their own eyes what everyone puts up with.

You cant abuse your customer facing workers and expect world class results. Enough is enough with this "transformative growth" which is executive -speak for planned destruction.

@h2 I retired two years ago. This is basically not affecting me except for needing to find health insurance for two years until Medicare.
Your outlook is just sad. Seeing associates as enemies…..that just can’t work.

@h0 I did not. I let you know that it has always been this way. Agents were coddled. They were proud to repeat the company line when it suited them. Now they're crying because they never expected the leopard to eat their face. The enjoyment you say you are seeing should let you know how the agent side is seen by the rest of the corporation. As long as I adjusted at State Farm agents were seen as interfering with our job. Maybe it will do you all some good to get knocked down a peg. We are all replaceable. Even you.

@g4 Man, did you ever miss the point.

@dp I was told during an agency visit as an adjuster that I had an attitude problem when I told an agent that I did not like the direction claims was going because it was bad for the company and for insureds. I was told by management that if I had problems with the direction of the organization or my treatment as an employee I was free to find something better at another organization. I did. Looks like you have an attitude problem. If you think you can do better elsewhere, go ahead.

Et should move to India!

@dp I am not gloating as I have family that are agents, but the reality is claims and operations in general were squeezed dry so there was no other place to turn other than agents' compensation. Claims has been running on fumes the last decade and anyone paying attention noticed the severe decline in competence and professionalism in all of operations. Meanwhile executives seemingly are not held accountable for the sad state of the company. A claim adjuster misses a target and gets written up, an executive misses a target and everyone else is blamed for not executing their brilliant plan properly.

ET needs to be relocated to Bloomington.

@dc I was an adjuster before I was an agent. We were all on the same team back then. Now, employees are on here CELEBRATING agents being totally hosed.
That’s where things really went south at State Farm.

@d6 I used to fulfill the promises the company kept. Welcome to the club. I would say there are drinks in the back, but corporate cut those for us a while ago and we get punished if we take too long on the toilet anyway. Maybe now when corporate makes adjusters spend time visiting AOs to make nice we will actually see agents doing work. The running joke among adjusters was that the only way to get in touch with an agent during the business day was to visit a golf course.

@cx You think agents didn’t know how things were changing? Many of them came from OPs and have a lot of friends there. We also went from having assigned Claim Reps and underwriters to being put in endless call queues where we left messages that never got returned. The changes were obvious.
With these new changes, agents are “independent contractors” with no say in how they do their job and absolutely no ownership of any kind in the businesses they’ve built. And most will have to be dropping staff who also need their jobs.
It’s a weird company that suddenly breaks every promise it made to the people whose job is to sell the company’s promises. And even breaks its promises to retired agents who already fulfilled every obligation they had to State Farm.

Well at least agency gets to see a bit of how corporate treats its own workers. Claims and other customer facing roles have dealt with about 15 years of what the agents got to see this month.

Management comes first, then customer, then....everything including garbage cans and cups come before the employee. Then they have the gall to wonder why their staff is unhappy or turnover is highest in the nation.

Stop treating your important customer facing workers like garbage. Its hurting the company overall, and been going on over a decade. Fix it or just get out of the insurance industry and be a group of managers sitting on investments, which is all you seem to care about as executives.

As the meme goes “first time?”

Crazy how it was ok when this hit claims and over 1000 IT analysts…..

I know we all barrage the leadership at State Farm, but I can't believe the Board allows this malfeasance to go on. I mean, these are respected individuals who have been widely successful in their fields. It just blows me away that they would allow the company leadership to make these id--tic decisions over and over. It's obvious neither the board nor leadership know what they are doing. The only thing that keeps this company from imploding is the giant investment nest egg they have. If they actually had to make intelligent decisions in order to stay in business, they'd never make it.

Agents finally getting treated like the rest of the corporation. I have no sympathy. They want to be treated like regular employees when it benefits them but I doubt that many of them provide the same benefits for their own employees. In other words they want to be entrepreneurs and run their own business without the risk. Well, if you want employee benefits then sign up to be an employee, not an independent contractor that sells a franchised product. For people who supposedly have business acumen they do not appear to understand the nature of their business relationship.