Phoenix has been a major hub for low-paid office jobs. These cubicle-based roles included customer service and data entry. Such jobs provided a path to the middle class for many workers. Now, offshoring and artificial intelligence are causing these jobs to disappear. Thousands of local workers in Phoenix face an uncertain employment future.
https://www.wsj.com/economy/phoenix-built-an-empire-of-cubicle-jobs-ai-is-coming-to-tear-it-down-fb64bb68