I would rather just stay understaffed than keep watching new people come in, fail to learn a single thing, and leave after a few months. Every time I end up explaining the exact same things over and over, doing their work and mine, and then starting all over again when they quit.
12 replies (most recent on top)
Engineers see the talent ahead of them and split asap.
Salary range for the positions are so low! Many qualified candidates would be reluctant to apply
@jz State Farm is now sadly a cookie cutter company who has lost it way. They have completely sold out the goose that laid their golden egg. It has been and always will be their agents and employees. When they only speak of bad things about the company off the record, their customers listen. Their corporate greed is ki-ling the company. It is literally very sad to say you can no longer trust leadership. It hurts to think a company I once trusted and loved while enjoying putting in 150% everyday is now a mediocre company that cannot be trusted.
They are now basically doing this with leadership and blaming 1st and 2nd line leaders for these horrible employees not being able to do the job. It's the TMs or SMs fault and say we do not hold people accountable. Exec does not want to change anything and now just trying to find reason to get leaders out the door too. This is now an endless cycle that they will never recover from. Burn and churn at all levels, make this such a miserable place to be they basically are paying pennies labor. They even tried to roll out ole Ed R. to give a certain people focused imagine but everyone saw through that scam and they can't hide their horrible actions! This company is a complete joke!
It’s painful the last new wave of hires,no skill sets , poor communication and most will be here less than a year or two.
Customer facing quality has drop below acceptable standard for any industry.
Not the Farm that built the company. It’s going to be hard lesson for leadership. You think the fall off bad now next two years are going to be unbelievable!
Welcome to the world of college indoctrination with zero work ethic and entitlement. Works well doesn't it?
Keep in mind, this company has mostly turned and burned the available labor pool in all the hubs, a similar issue that amazon delivery is having where theyve already hired everyone interested, most quit, and they just dont have normal applicants to pick from.
Part of the reason the push to RTO is stupid, tons of rural people willing to work for less remote....
Yes its all by plan, they dont want people sticking around, and higher quality people demand to be treated "human" which means they wouldnt last a week here, also they can make much more than our entry level, even at specialist level. Its just not a competitive industry, doesnt want to be competitive, and is ok with mediocrity if it save them a buck. I think just purely on the toxic work environment alone they exclude a huge portion of capable labor. But no metric for that so who cares right?
Training is done as a matter of licensing and compliance, NOT to ensure the employee can do the job, thats done on the floor, tossed into the deep end, maybe with no senior resource to assist, and partial resources that go into incredibly detail for obvious things but no info on complicated matters.
So theyll rush a class to the floor to help metrics, then let 75% quit because they dont know how to do the job. No metrics for that so who cares how much that costs the company.
I dont even think they try anymore in claims training do they? I remember a few roles hitting the floor and people didnt know what they were looking at when working new mail, and when asking trainers why thats even allowed.
Eh, if the company doesnt care, why should we?
State Farm is basically the McBurger King of insurance! There are some decent people here but they a few and far between and leaving daily. You are even seeing more and more Section Managers and above leaving in higher numbers then before. CS/CA make it about 2-3 years and are done for. Like has been said here many times before, burn and churn, pump and dump scam, snake oil salesman. Dumpster fire!
TBH, it's a leadership failure. It's not all on the employees. I know I've learned things on the floor that I thought were critical enough to be covered in training, but weren't. And I'm still learning these things on a random basis 3 years out. I've also been reassigned files from other handlers who have quit or gotten the axe or whatever, and it's obvious no one guided and/or coached them. I'm not a genius, but I have 2 masters degrees and have worked in a variety of industries and managerial and non-managerial roles, so I don't consider myself a d-mb or completely naive person either. I have enough work experience to get a sense of when to speak up and push back and when to let it go because it's not worth it. It doesn't make someone a sheeple, it makes them strategic about expending their energy. I don't agree with putting down the workforce. We get enough of that from our "leadership" here. Let's not do it to ourselves. We are enough.
Smart people and people with decent morals and values are harder to abuse. They don't tolerate the type of treatment that State Farm hands out and have other employment options. I need 1 more year and I'm out. State Farm has always been kind of a mash up of people with different back grounds and was never the home of the Ivy League for sure. It has now just gotten so ridiculous with the people they have promoted I can't make myself any d-mber. It's exhausting. I destroy brain cells every time I have to engage in any type of reasonable, rational constructive conversation with the 2040 group. Place is a trash dump and currently mirrors the rest of our society's unprecedented sink to the bottom!
That is the plan, churn and burn, pump and dump scheme that State Farm has been running. Prior to COVID, SF had the highest first year quit rate of any company in the country. That was totally by design and they are getting back to their old ways plus running the "Accountability" scam which expedites the process even more. I know in my department around 80% of the employees have been here 2 years or less. 82% of all employees have been at SF 5 years or less. They basically want to keep everyone at the base starting salary. People are considered a disposable item, like trash. It's also the reason they hire the people they are hiring. Just open your eyes a little, it's not hard to see what group of people they are abusing the most. They need sheeple, plan and simple, lemmings, and overload the company with one majority gender and race. Your eyes and ears are not lying to you if you will just look, learn and listen!