Anyone else in a T2 department that’s consistently told by higher ups they are not backfilling positions and we have enough people. Yet everyday we’re in an alert due to terrible service levels and have tons of people waiting on hold, meaning we only do phones all day and all other activities are cancelled? If anything we are worse after the end of the year and tax season. This place su-ks the soul out of you after years doing the same thing. It appears the goal is to try and squeeze as much work as possible from less people. Leadership acts like the world is on fire if some business partners are on hold for a couple minutes.
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Core has it the worst. It’s cruel how they don’t even give a 30 second break between calls. Just slammed back to back every single day. Schwab doesn’t care about their employees
A career at schwab lol do you want to be on the phones talking to dipsh-t clients for the rest of your life?
Yeah, it’s pretty terrible. Core reps and branches are constantly calling/chatting my T2 team before exhausting all of their internal resources, or even better, they’ll hit us up for sh-t we don’t even handle and then get butthurt when we tell them we can’t help them. Leadership has known since OST modernization that we-ponized incompetence in core and the branches is an issue, but they refuse to address it because it costs more to train their reps right, to coach them to good behaviors, and to hold them accountable for them than it does to just let T2 teams pick up the slack.
@ak most jobs in this country are not careers. You think most people working at Schwab have jobs that AI won’t be doing in a decade? Lol
Easier accepting you're a human robot until AI voice systems are good enough. Phones are not a career.