Without the financial support of the rest of the organization, the bank would have ceased several years ago. This goes all the way back to General Joe, when the growth of the bank should have resulted in changes that were left ignored, resulting in the start of the consent orders. Then, through total mismanagement, the consent orders still remain after 6 years. Several large banks and insurance companies operate under a legacy IT structure even now, with all the downsides to that model. The bright idea of devolving back to that model here will undoubtedly ki-l the patient
14 replies (most recent on top)
@127 You...didn't ask a question. A member you were talking to just sneezed though so you were probably distracted rushing to post about it on your voice. In all caps.
@11q Notice how you still haven’t answered the actual question. Leadership created the procedures.
Frontline employees followed them.
QA failed them if they didn’t.
Regulators showed up.
Then leadership blamed the frontline.
But yeah, keep talking about the feedback channel.
@11a about as brilliant as insisting on continuing to post member feedback IN ALL CAPS in an employee feedback channel all the time.
@x0 Ah yes, the classic banking strategy:
Create the procedures. Force frontline employees to follow them word for word. Fail them in QA if they don’t.
Then blame the MSR’s when regulators show up.
Brilliant system.
@wg Lol ok...I don't remember that comment from good ol stewie but apparently you do. Since you have such a great memory, could you try helping your phone jockey bretheren to remember that #your-voice is for employee feedback and not a place for you to keep posting "MEMBERFEEDBACK MEMBER IS MAD ABOUT THE THING!!!11"
@qd you sound like Stuart Parker when he put the blame for the “BCC” on frontline employees during a 2018 employee meeting with “we’re not getting it done properly with frontline MSR’s” … knowing d@mn well the OCC was already digging into the bank. You realize MSR’s were only following the procedures put in place, and if they went against them, QA failure.
@gw You're so right. We should be listening more to people who can't read and/or follow directions.
still not sure why they havent spun the bank off yet. State farm realized this years ago with their bank
@gd comments like that is the main reason the bank is neck deep in chit creek with its mouth wide open.
@f0 I'll make you a deal. Leadership will start listening to MSRs when MSRs can start reading enough to comprehend #your-voice isn't the place to post MEMBUHR FEEDBAK
In terms of keeping up a running gag, I have to give the shut up guy (or gal) credit
@OP true for the most part, but a lot of that is due to bank leadership not listening to their frontline MSR’s, especially those who came from bigger banks. Had they started listening and taking the feedback seriously, we wouldn’t be drowning in the ocean known as the OCC today.
@c5 why, the truth hurts?
Shut up