I’m finally done, and I need to put this out there for anyone still grinding in the Greater Boston market. The culture here has become a total train wreck, and it is absolutely tanking people’s mental health.
The upper management on the landline side is a disaster. There is a senior leader who refuses to actually lead; instead, this person acts like a glorified first-liner. They are out there in a company car—the only one at that level who even has one—driving around for the sole purpose of harassing and micromanaging everyone in the field. It’s not about the work anymore; it’s about power trips and surveillance.
The middle management working in that chain are an even bigger joke. They’ve leaned entirely into a toxic style that makes the day-to-day miserable. There is zero respect for the craft and even less for the people.
Literally everyone I work with is updating their resume and looking for a way out. Nobody wants to deal with this garbage anymore. If you’re looking at a req for this area, do yourself a favor and run the other way. No paycheck is worth the mental toll this place takes.
To those still in the trenches: keep your heads up and keep applying elsewhere. There’s life after Big Red.