The only Franklin Templeton phone skill still being serviced by FIS is the Retirement skill, Everything else has moved back to FT. Due to meeting their own staffing needs, FT has not given an end date to FIS. That leaves those Customer Service staff members hanging, waiting to hear if they have been hired back at FT or will they be laid off and get severance from FIS. Those who have moved back are scrambling to get set up to take calls, assist training new hires, acquiring new/legacy staff and standing a call center back up that was supposed to be handled by the contract with FIS.
Let's give a big round applause for another FIS failure didn't have to be, costing more jobs and another blow to the share price when it comes out.