Both sites are filled with complaints about denied claims, inabilty to understand customer service agents, and poor service from Centerwell pharmacy and inability to get resolutions of complaints. Not that C-suite cares but they should care about retention of members. Or has Rechtin forgot that without members Humana doesn’t exist? I would like to see our retention rates before he came on board compared to now. Rechtin needs to go. The rodent needs to go.
2 replies (most recent on top)
Humana’s Medicare Advantage (MA) ratings have experienced significant shifts recently. While historically high, the company’s average star ratings from the Centers for Medicare & Medicaid Services (CMS) saw a sharp decline for the 2025 and 2026 plan years.
Hey class, what’s changed in the past two years??? Oh right. Management. The CEO.
Go look at the complaints on Twitter if you want a laugh