This week, management informed over 200 people including managers, supervisors and leads that they are planning to offshore all of our home mortgage loan roles to India. Not sure how you can call yourself U.S. Bank when more and more employees are not located in the U.S. scary to think everyone’s personal data will be available to non-US residents. I’m sure our lenders and borrowers will be ecstatic to hear this (they clearly don’t want this to be brought to their attention since we were told multiple times what to do if media encounters us). It’s very sad to see so many employees and leaders all being kept in the dark. Thank you to our fearless ceo Gunjan and shareholders 🙄
17 replies (most recent on top)
DO NOT REDEEM! DO NOT REDEEM! WHY DID YOU REDEEM IT?
Outsourcing that much personal data to a country of the bigger scammers in the world is hilarious. DO NOT REDEEM!
@fp literally because no one is willing to pay for it. It’s been tried at retailers, small businesses etc. and the American people continue to buy the cheap imported stuff from Asia, Bangladesh, and other cheap exporters from Walmart and Amazon. We are eating ourself from within and have become an entire economy based on consumerism. No one will pay more fees or take higher interest rates to support higher paid employees
I keep hearing right-wing people talk about how unregulated markets are always better because competition will improve things for the customer.
Yet all of them seem to shift to do things that are hurting the customer. Why aren't there any banks coming up that say that they take pride in making sure all their back office is 100% domestic by citizens only. That would be a pretty good marketing effort.
@dw I’m intrigued! What went down about coaching employees on talking to media? (Sorry don’t work in mortgage but actively follow this site)
USB really outdid themselves this time. Offshoring hundreds of mortgage roles right before the March 20, 2026 reset is peak “we hope no one notices.” A bank called U.S. Bank sending everything to India while coaching employees on what to say to the media — you can’t make this up.
Leadership gets their cost cuts. Employees get blindsided. Customers get offshored servicing. And Gunjan gets to pretend this is “strategy.”
What a legacy.
@a2 you realize 90% of mortgage servicers already send you mortgage offshore? The only chance you have of keeping it onshore is a small community bank that actually keeps the loan vs securitizing it, which is unlikely. Plus it’s been established the vast majority of everyone’s PI data is already on the dark web from the hundreds of data breaches. Offshoring should be the least of your concerns
@bg that’s the USB legacy though. Which often means they lack the right skills needed to execute on something their peers did a long time ago, and they do it with toothpicks. Seen this happen time and time again. From implementation of technology, to playing pay catch up (yes this happened when the employment market was great), and even product updates. Everything ends up being the Temu version.
Not to be dramatic but Elon Musk and Dodge did more damage with American data than offshoring work to India. Either way we’re cooked.
Like everything the bank does, decades after everyone else and then do it the worst way possible.
This will continue, we have not kept up with the offshoring of roles, it will likely be tech and ops primarily for the next few years. All of the other big banks and our peer banks went through this 10-15 years ago. We are just catching up
What role types have been impacted?
Curious about MLOs since they’re customer facing
@a6 yeeaaah. Even the BBB. Google US Bank reviews and it is very apparent. Too bad.
Well not surprising when the CEO came over to the US on a Visa from her own country of India. Worked for McKenzie . Makes you wonder what really is the end goal. And who knows maybe any other CEO would have done the same thing. The US has been sold out from within.
@a3 Thank you for that. Everybody hates it, not just employees. No wonder she’s foaming at the mouth for customer growth.
Check out Trust Pilot reviews. The direction does seem visible to now former customers with endless negative reviews to date.
Mortgage applications have every bit of information needed to steal someone's identity. I would not want my mortgage application being shared with an offshore vendor. Not that I would even consider getting my mortgage from USB to begin with.