SF isn’t going anywhere: she appears committed to steering the company in the wrong direction, alongside her puppet minions; Toohey, Kehoe and Beatty.
We exceeded our targets largely because we reduced the workforce by 15k. The employees who remain are carrying significantly heavier workloads, with more responsibilities on their plates and no meaningful automation or improved processes to support them. New ways of working is just a facade.
We’ve invested millions in McKinsey, including commissions tied to projected savings effectively keeping them afloat only to see consultants and leadership reverse course on recommendations made two to three years ago. Well done Chief Executive officer and Chief financial officer!
We position ourselves as a global company, yet we don’t truly operate like one. Investment in senior roles and promotions is heavily concentrated in the U.S., while long-standing employees in other regions are seeing their roles downgraded and the value of their careers diminished. Let’s applaud our chief of people!
There also seems to be a disconnect even a sense of delusion in celebrating a 73% “recommend as a place to work” score. Many employees are worried about job security, have seen benefits reduced, and are under constant pressure from managers to “just get on with it.” The prevailing sentiment is that FIS does not genuinely care about its people. Well done chief of people!
And yet, we’re setting a goal to increase client NPS by 10 points. We’re still in negative territory the ambition appears to be to frustrate clients slightly less, rather than meaningfully improve their experience. Well done chief of clients!