Thread regarding Cigna layoffs

I worked there too, and can confirm

@xn at least they were cute

I worked here years ago in the call center. I tried to get a promotion but the nepotism and favoritism of Supervisor SB wouldn’t let that happen. She hired her two blonde cute family members instead 👎🏾

@p6 same thing is happening with onboarding, eligibility and billing. Except billing others are already completed and billing completes by June.

Our IVR went live with Amz Automation (AI) mid December. This past week every frontline employee agent just got axed. B2s. Nothing but contractors left with majority being from managed 3rd party vendor who hires mostly offshore.

It doesn’t help that the communication has been terrible, or non-existent. Where are the org announcements clarifying the new operating model and who is really in charge? We’re being kept in the dark.

I haven’t been impressed with the new Evernorth pharmacy team “leadership” so far.

@fc What is “pep?”

@fc Seems like DZ helped us keep our jobs, how soon you expect to loose our jobs?

As soon as the automation is in effect more people will be out of work. AD was hoping that pep would have automated functions and eliminated jobs, but DZ didn’t invest in it so we had a subpar app and kept our jobs. The cycle continues

@d1 yes, few functions are already automated, I am worrying that we may have another round of cuts in June, as they don't need us with automation.

That’s my concern then. With all that in the works they could cut the teams severely

@c9 Automation work is already in progress by IT and they are spending huge money on IT to automate implementation, new portal for clients, billing automation, and claims to reduce operations team by end of this year.

Well I wasn’t until now

Do you think they will move to automation like they did the payer solutions call center and reduce team sizes? My fear is they can reduce teams if something like a portal is set up for clients using the new teams prior technology. Less people would be needed for set up after implementation, the portal would do the connecting to systems instead of humans, less on billing if it’s automated, and same with claims. I would be more worried about that than the next clown they put in to lead.

Not good. It’s kind of a disaster. D.Z. wasn’t a good leader - or a particularly good person - but at least the former leadership structure was clear.

Now Payer Solutions departments are split up under different Evernorth pharmacy account management leaders who know nothing about Payer and there is no single business unit leader. I don’t see how priorities can be be set effectively with different leaders with different incentives. Who makes the final call on things?

Also a lot of service functions were impacted and I’m concerned that we won’t be able to meet client requirements. We’re already down staff and have outsourced a lot of functions. I’m not optimistic.

What complete change?