Cloud Service team should be fired. What a terrible account system they designed or managed…. Why is so complicated… And people in the team are rude, lazy and ignorant
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Because OpenText
New hire and agree. Submit a ticket into the abyss is crazy work
@qm Don’t try to cover up the management’s stupidity, whether out of naive inexperience or helpless reluctance. Just tell the stupid management to rest easy with their high salaries, doing fewer stupid things would actually make the company seem a bit more normal.
@qm literally no one here asked for your AI prompt. Miss me with that and have a thought for once.
If we want the AI slop - why tf you here.
@pr Here is AI feedback regarding OpenText’s internal authentication and password practices as we move into Q3’26. As we accelerate our "internal modernization and innovation" through the Cloud Acceleration program, it is critical that our internal tools reflect the same "security-by-design approach" we promise our customers.
Currently, the frequency of password rotations and the high volume of re-authentication pop-ups create significant "administrative friction" that impacts our core goals:
• Impact on Agility: Frequent interruptions for manual re-authentication fly in the face of our goal to "unlock greater collaboration and agility". Every minute spent managing disconnected authentication systems is a minute lost on "rapid alignment and problem-solving".
• Security Alignment: Our current internal password rotation practices do not align with the industry standards taught by our own security hardening teams. To maintain our position in Enterprise AI leadership, our internal user experience should mirror the "trusted Enterprise AI solutions" we deliver to regulated industries.
• Supporting Faster Decisions: Reducing authentication fatigue is essential for "faster decisions that benefit our customers". Moving toward modern, single-sign-on (SSO) or biometric standards would be a major step in "modernizing how we work".
As Peter Drucker famously said, "culture eats strategy for lunch". If our culture is one of "internal modernization," our tools should enable us to work at the speed of the cloud, rather than being held back by legacy password cycles.
@pr And now it's a PIN.
Because people forgetting a PW was more a risk than an actual breach. Keep in mind if you use in-browser password managers and get your PIN stolen that's basically it.
Meanwhile if someone sets up the discord some people mentioned someone there would do it for absolutely free.
OT password change practices are beyond a joke. Not only are they not industry standard, they ironically fly in the face of the practices taught and imposed on many OT products by the security hardening teams.
In my last few years there I got to the point of just using a linear sequence of keys along the keyboard each password change, due to the number of password pop-ups and disconnected systems constantly asking me to re-authenticate. It was quite convenient to just drum the fingers of one hand across the kb to enter the password.
@ha ...they do but that doesn't make the password process easy.
Do NOT have AI do your password - that is a horrible idea. If you gave a chat any other data to indicate who you are or who you work for (OT or not) that's considered pretty easily compromised. Ask it for tips at best. We do have extra requirements (character count, special ones) but that's for a reason. Password123- gets a good chunk of any department leaked at best and major partner and customer details leaked at worst.
Passwords are a give and take unless you use the browser's pw manager. If you cant remember them not exactly helpful but guessable ones aren't secure. Try and find something safe that can still work for you.
Just because I can mash the keys and recall doesn't mean that works for everyone. Even if that's one of the safer options. We can say it's an old people thing but gen alpha will be reliant on pw managers after us and potentially have less computer literacy.
This is a standard security protocol implemented by most companies. And no company I’ve worked for has spend money on resources to help employees with this. Usually this is a sign that an employee is old and not able to keep up with technology and probably should retire. Modern employers self serve or utilize AI to solve their operational issues. Maybe try papa.com
Okay let’s fire everyone because I can’t remember how to change my password… got it.
@ak That's more because any complaints are just kinda ignored. Spam is shutdown and whistleblowing here only gets most announcements sent a bit earlier than originally planned.
Or you do a ticket and they check in every 3 months only asking if what the ticket was for was magically fixed.
OT has unfortunately earned that - even the best ideas will come here as complaints if those above you never listen.
@ak The only communication should be to Aviator. HR will be facing large scale headcount reductions since Aviator is now capable doing most of what HR does.
I guess Opentext employees cannot communicate upward to fix anything as this site is turning into a complaints site. :(