Many of us got an email today stating that we are to start evaluating AI responses and tagging cases so that we can give feedback as to why articles are not leading to resolutions.
It is being framed like AI is going to be a tool that helps us do our jobs better. It is very clear that we are training our replacements.
It would be wise for anyone in support to start coming up with a plan b.
Chucks job will not be replaced by AI.
Open any social media platform and see any video and nothing now can be guaranteed that it is genuine… Ai has made the fake real. So anyone trusting anything AI produces in the data space must be crazy … Any guardrails can easily be manipulated or broken!! Ai is sc--wed and is companies like SAP put their complete faith in Ai then writing is on the wall.
@be spot on
Cases coming in will reduce as Ai will be resolving and then we lose jobs in support as they dont need so many technical support engineers.
Thousands of CEOs just admitted AI had no impact on employment or productivity—and it has economists resurrecting a paradox from 40 years ago
https://fortune.com/2026/02/17/ai-productivity-paradox-ceo-study-robert-solow-information-technology-age/
At the same time, our CEO Christian is planning to showcase AI productivity gains over humans at Sapphire this year. Wild!
This is definitely, and extremely obviously the case. Tag the tickets with feedback, write your articles in this exact font, layout, format, and do everything so the tickets and all your knowledge base is as easy for the LLM to train on as possible.
This way they can speed up the fine tuning and push more and more tasks to agentic AI, so they can simultaneously reduce spending by firing people.
There are still some ar-e lickers in the company that refuse to acknowledge this and roll out the obvious lie that "you will just have more time to do higher quality work" and "you will be the human in the loop, we always need".
These are almost self-evidently wrong statements. We already see the ticket auto response system "resolving" cases with no human checking them. They only get assigned to a human when the customer replies to the "solution" to say that the bot suggestion was useless for their case.
And the idea that the company would be investing billions of euros into AI out of the goodness of their heart so that engineers can "have more time to do high quality work" is so childishly naive. They're spending money so they can reduce their biggest cost base: people.
The people on the work zone pages replying to defend this stuff and dismiss employees who talk about the obvious fact that they want us to tie the noose for our own necks are frankly pathetic.
“AI is going to be a tool”…….So it is going to be on the executive board?
Executives love AI because AI cannot unionize. And AI doesn’t fall sick. And AI doesn’t have kids and need parental leave. AI doesn’t need benefits and price increases are estimated to be less than salary increases. But most importantly, laying off employees and using more AI reduces the number of members in the works council and supervisory board. This is what takes real power away from employees and allows executives to get even more bonuses. Because the endgame is to buy back the entirety of SAP stock and make it a private company, no amount of layoffs will be sufficient. Get ready to lose your jobs people.
Not just support. They are doing this with product managers. And engineers too. And even if AI cannot get the work done, they will lay off thousands to say that AI works. And use the money saved to spend on external consultants that McKinsey is friendly with.