Thread regarding Telstra Corp. Ltd. layoffs

More offshoring by TELSTRA.

https://www.theage.com.au/business/workplace/telstra-to-cut-209-jobs-from-ai-joint-venture-offshoring-work-to-india-20260210-p5o15l.html

Telecommunications giant Telstra and consulting firm Accenture are proposing to slash hundreds of roles from their data and AI joint venture, with some work to be offshored to India.

Telstra’s $700 million joint venture, one of the biggest AI investments by an Australian company to date, said on Tuesday it proposed to cut 209 jobs.
The venture, announced in January last year, is aimed at rolling out AI capabilities across Telstra to improve its business processes, chief executive Vicki Brady saying at the time it would build specialised AI tools for its teams to “work smarter and faster”.

A spokesperson for the joint venture confirmed on Tuesday evening that it would be reducing roles “where work is no longer needed” and moving some of its work to the joint venture team in India which, they said, had advanced AI expertise and a specialist hub that could deliver Telstra’s data and AI roadmap more quickly.

“We anticipate that over time, this would result in improved cost efficiencies
and bring an enhanced experience to Telstra’s customers,” the spokesperson said. <-- In this employee's opinion, it would only be a negative enhancement.
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| 201 views | | 2 replies (last March 22) | Reply
Post ID: @OP+1kh3ayvnn

2 replies (most recent on top)

This is terrible behavior by a once great Australian company.

The leaders need to be more in touch with community expectations and have a reduced focus on their own financial rewards.

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Post ID: @5xp+1kh3ayvnn

Were the comments from the 'spokesperson' (regarding customer experience) written by so-called AI ? - It would be a complete shame if a real person actually held that view.

'Reducing roles “where work is no longer needed” ' - Does that imply that certain work is now just being neglected?

Likewise for the comments attributed to the company CEO.

Perhaps the company's direction and motive should be subject to a senate inquiry. We have recently seen horrible situations develop involving Australian telcos, apparently due to poor practices. eg. Major outages, triple 0 / emergency call failures and so on.

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Post ID: @a7+1kh3ayvnn

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