I worked for the CSC and got JE last year. I could tell it was coming because a lot of our work was being moved to India and they were lying to the employees about it. The customers started complaining because of the language barrier and general lack of knowledge of these overseas agents. Does anyone knows the current status of the CSC? Are there any employees still left in the USA or is it entirely in India now?
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While there are still US based CSC agents, there aren’t many left. They are using AI to make HIH sound American, but word choice is still a tell. I had an issue where my password update didn’t propagate to all systems and I had to make 4 separate calls to finally get someone who could help. I had 2 people close the ticket as a “non-issue” because I could log into my laptop but not other stuff. It is bad and will get worse
Yes
They still have U.S. agents
I had to call into CSC to reset my RSA SecurID token last week. Someone with perfect English answered, but asked why I was using RSA instead of Zscaler. I had to explain that token is a 2nd factor for admin access on servers and other admin tools like AD/LDAP accounts. He had to "check with colleagues for the process" and called me back in less than 30 minutes.