It's a sh-t product with a sh-t interface and the legacy knowledge was shitcanned before the KT could be completed. Nobody in OT really knows how it works or how to support it.
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@bw now you know why OT's tools are sh-t.
https://blogs.opentext.com/opentext-decisiv-brings-predictive-research-to-enterprise-search/
@bw What is Ollie? Try Google.
I work at OpenText and have never of Decisiv Search… I could not find any information on Ollie.
Like everything else, I would imagine people have already tried to offload it.