AI transformation with LLMs integrated even into toilet seats will be a huge flop and one he-l of an expensive experiment.
All the cash thrown at Palantir, Snowflake, AI APIs, AI engineers, LangGraph and the rest of it is going to deliver zero ROI and just pile on more headaches. The data at AT&T is in absolute terrible shape, loads of systems are vendor locked, and IBM still holds all the keys. We've also got the never ending battle between official IT and shadow IT, not to mention the CDO clashing with pretty much everyone else in the company.
Instead of actually putting money into rebuilding a solid foundation where customers, provisioning, products and a single billing system would properly live, we're just dumping millions into quick fixes and Band Aids dressed up as agentic AI (total slop) and into a fancy new campus that just about everyone is going to hate.
Sometimes it really feels like a lot of these decisions are being made because someone's getting influenced or straight up because of corruption.