So I’ve been gone a year now as a field rep and when I left SMP had just rolled out. I remember having to adapt to the new hybrid position but was curious how much has changed since then. I do know reps had to take on quite a few more homes and wasn’t sure how the field was going to get everything done. Is management at least offering overtime and scheds/flags/some faults done remotely to help keep down the hours? Hope all of the field reps are doing well, a good life-work balance and aren’t overly stressed. Best wishes to you all! Thank you.
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IMHO, smp is a flop...but it steers the mrc away from all of the quality issues. They want more work done in your 40 hours than you can physically do. Yes, remote work is an option, but you also help the idea of not being needed in the field. I guess it varies by market, but down here, we are absolutely drowning in work with no help in sight. Better keep your stats high, though.