Hi gang - question for those who may know or who may have heard anything…. What are the impacts looking like for internal US base call centers? I have heard they want to close or consolidate OFFSHORE/GLOBAL CENTERS, but have not heard anything here about the centers here in the US?
What roles may be impacted? Senior manager? Director? Team manager? Coaches? Would love to hear some credible responses.
Hi VR mobile Expert here! We aren't getting paid commission. They opened a food bank for our floor. They did a giving tree for the MEs with kids. None of us can pay are bills this month.
Overseas call centers are waay cheaper. If the company is looking to cut costs then overseas will be expanded if anything. Now that we are the network leaders we don’t need to have the best customer experience
Credible? You came to the wrong place. Customers prefer overseas customer care.
Overseas call center shut down was discussed under the previous ceo. He also promised there would be no further layoffs. When the CEO changed, all previous promises are no longer required to be kept. I highly doubt offshore call centers will be the focus call centers for closures.
What is your role and why do you “care”?