So glad I refinanced and moved my accounts. Treat me like caca as an employee and you dont deserve me as a customer.
5 replies (most recent on top)
Ironically, U.S. Bank employees are highly valued bank customers at Chase, Truist, PNC, Regions and KeyBank, but the branch operations teams could care less if their customer is a fellow coworker at U.S. Bank, more paperwork to fill out, with the miniscule employee discount, less revenue for the branch bonus pool
I would never bank with my employer.
I have never and will never bank with my employer. There needs to be separation. My transactional account, online savings accounts, investment accounts, mortgages, etc, are ALL with other institutions. (The only exception is my 401K and pension accounts related to USB, because I have no choice there.) And nothing is concentrated in one institution. I like both the investments themselves and also the service providers to be diversified.
I work here but have my mortgage products and HELOC / BELOCS with a local credit union. I wanted to do business here, but they were so slow, and the rates weren't that good, even with an employee discount. The mortgage or branch employees wouldn't call you back and when they eventually did, they had no idea what stage your loan was in. The credit union turnaround time was at least half of what it would have been at U.S. Bank. My mortgages aren't large so maybe I wasn't a priority, but still -- I'm a seasoned employee with 19 years (not consecutive) at the Bank. Credit score in the 820s, low DTI. My application should have breezed through.
I've never banked with us and know people who have taken a refinance hit after their mortgage was sold to us and moved their loan out because they just refuse to be our customers. I remember the days when you had to have an account with us to get your check direct deposited and even then I refused.
We don't care about our customers. It shows by how little employees are cared for and the lack of investment into our technology. It also shows by us constantly outsourcing anything to do that's customer service facing. As long as it's cheap they don't care if it drives customers away.