So how come some stores that performed well on the leaderboard were closed? Because they didn't do enough volume? Well everyone in retail knows that they higher ups scold you for volume. They only want "quality" Some stores dug their own grave by gaming the system on leaderboard to be higher on the ranker.
IMO it's always been one of the worst parts about this job and part of the reason that they company loses out on so much. They would rather you walk a sale that retains a customer but whom isn't buying insurance, an add a line and 3 perks on premium.