We have always put customers first!
Oh wait it’s Dan on Horseback.
…so sorry and heartbroken to read all these posts today. Best of luck to everyone impacted by this disaster to Verizon.
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@ae what does that mean?
“Verizon, we run a disaster”
FTFY
@ac that’s semi true. I think we lost the Credo some time back. Our management ( I refuse to use the word, leaders) started caring about other things than customers years ago. That drives behaviour..
personally I had no sleep last night with this stress, or for last 2 weeks… had a customer commitment today, I was there.
The underlying issue is the Verizon has never put customers first, hence major layoffs!
My favorite part of the Credo when I got hired was something like, "we view having a clean store window as more important than a corner office." That was removed probably 10 years ago. I guess someone really valued that corner office.