took 45 minutes to get through the other day, what gives?
8 replies (most recent on top)
You get what you pay for
@19c Yeah they got rid of like 70% of IT half a year ago. USA Level 2 staff and all of Manila which was mostly level 1 there used to be double the staff on the hotline now there is like 6, and of course outside of the hotline they have to do all those tickets which used to be handled by double the staff, Workflows, licenses, setting up new accounts, etc.
There are 6 level 1 it staff on the hotlines during north america (read Waterloo) hours so it gets overwhelmed often
@OP they let go of 80% of us back in may. That should answer your question.
Stop calling IT and just use CoPilot for all your questions/issues. Or post your question here. Management doesn’t care if we are happy. Just that the cash brought in per employee is more than the total cost per employee. We need Garth Brooks in Nashville at OpenText World singing “OT has employees working for Low Wages, Where layoffs drowns and the AI chases the future away”
Don't blame IT. Blame cost cuttings. Many things are under resourced except those for the Executives.
Support Portal issues still waiting for changeover. Laptops out of support and not replaced. Travels and training are limited. Less staff and more work.
Employees remunerations and benefits are going backwards.
Just business as usual.
@OP There's twenty-five thousand of you, and three dozen of us. I advocate patience.
I just write up tickets directly, never call. Used to be ~1day turnaround. Now it is regularly 48hrs before I have to reach out again. So, yeah, apathy, staffing issues, or incompetence. Doesn't bode well.